Team Leader, Payments

1 month ago

Sydney, Australia Rabobank Full time

**About Us**

Rabobank is the world’s leading specialist in food & agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture & are committed to adding long-term value for clients. Our commitment to our employees & clients is at the heart of everything we do.

**About the role**:
Rabobank’s Operations Payments & Processing team is a highly engaged team centralised in Sydney. We currently have an opening for a Team Leader reporting to the Senior Manager, Payments & Processing Operations. You will be responsible for ensuring that all operations activities are accurate, timely & efficient, whilst contributing to a high level of client satisfaction.

As Team Leader, Payments you will provide independent payment & Operations services for Rabobank’s Country Banking, Wholesale Banking & Rabobank Online Savings divisions in Australia. You will lead a team of Sydney-based Payment Operation Officers (comprised of a mix of Operations & Senior Operations level).

**Top Role Accountabilities**:

- Coach & develop team members; conduct regular team meetings & one-to-one coaching
- Manage workflows & resourcing
- Work collaboratively across all teams & leaders across Operations & the bank more broadly
- Promote risk awareness & ensure that operational risks are identified, assessed & mitigated
- Ensure that payments both inwards & outwards are managed on a daily basis & meet all regulatory requirements in particular IFTI requirements
- Challenge the norm through continual reassessment of processes, creating a culture of continuous improvement
- Identify business needs & develop appropriate solutions
- Other duties as directed

**To be successful, you will have**:

- Proven people management experience in a supervisory/team leader role (ranging from hiring, coaching, conducting performance reviews, developing high performers & performance management)
- A minimum of 3 years’ experience in a Banking Operations role
- An understanding of payment / settlement processes & systems highly regarded
- Excellent communication skills (written, verbal & interpersonal)
- A high level of accuracy & attention to detail
- Sound analytical & problem solving skills
- An ability to prioritise tasks & meet deadlines
- An ability to remain calm under pressure

**What we're proud to offer you**:
**Wellbeing leave**. These 2 extra leave days support greater work/life balance & is just another way we are helping our employees to lead happier, healthier, & more fulfilling lives

**Education Assistance Program**. Rabobank values the development of its people & has a great Education Assistance Program to assist with professional development

**Parental Leave** that supports you & your family while giving you the freedom & flexibility to enjoy this special time (up-to 14 weeks paid leave)

**Bonus and Additional Leave**. We realise sometimes 4 weeks Annual Leave isn't enough At Rabobank we provide an incentive for eligible employees to receive 1 extra week Annual Leave & an option to purchase another 2 weeks Annual Leave

**Extra Insurance**. Rabobank recognises that employees need to protect their financial wellbeing, in the event of serious illness, injury, or even death. Rabobank provides eligible permanent employees with employer-funded Death, TPD and Income Protection Insurance

**Rabo Workplace Giving program**. As part of Rabobank's global Corporate Social Responsibility, Workplace Giving aims to encourage employees to contribute to our community. Rabo Workplace Giving program matches employee donations to selected Social Partners

**Our Values**

Rabobank Australia values inclusion, belonging, & positive experiences for all. Our work environment, our benefits, & the way we live our values, “Client Driven”, “Responsible”, “Professional” & “Cooperative” make it a great place to work. We welcome applicants from diverse backgrounds.

If you’d like to discuss how we can make our opportunities more accessible to you, please let a member of the Talent Acquisition team know

Applicants must hold valid work rights for this role.

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