Service Delivery Executive

6 days ago

Canberra, Australia VMware Full time

Do you aspire to have significant visibility and influence over a business? Do you want to be at the industry forefront with a _Fortune_ Future 50 leader? We are seeking a highly motivated individual to play a vital strategy and execution role. This role will appeal to someone who thrives in a fast moving sales environment.

VMware streamlines the digital journey for organisations - to become businesses that deliver better experiences to their customers and empower employees to do their best work. Our software spans App Modernisation, Cloud, Networking & Security and Digital Workspace.

**Within the first 6-12 months, what are the most important performance outcomes expected to be completed for you to consider me successful in this role?**

You will partner with the key VMware sales leaders helping them prioritise, plan and execute their business against FY24 priorities. Your primary business partners will be the Defence Enterprise Sales Team and the Customer Experience and Success (CXS) Team and will also have direct daily interactions with key customer stakeholders.

Respected and trusted throughout Enterprise you will possess an unrivalled blend of expertise in go-to-market business, program governance, communication and relationship management.

**What type of work will I be doing? What assignments or requirements will I be performing on a regular basis?**

As a member of the Asia Pacific & Japan (APJ) Professional Service Strategic Customer Program (SCP) you will work with the VMware Canberra team to incubate and implement strategic defence related programs that will specifically focus on executive coverage and business impact.

You will also partner across sales, services, strategy and marketing to understand customer priorities and requirements, and provide execution muscle to the team to enable our customer to take advantage of VMware capabilities. You will work closely with account executives and business units from across VMware to regularly review key customer engagement programs, identify gaps in offerings and recommend solutions.

**Key job responsibilities**:

- Collaborate with VMware field sales, pre-sales architecture and delivery to understand our customer’s needs, their business, how success is defined.
- Seeks to solve customer business problems with existing programs and innovates to build new initiatives where there are no existing ones
- Plays an active role in individual customer engagements for specific programs - driving teams to achieve customers’ business outcomes by managing issues, risks, decisions, and action items.
- Takes proactive steps to ensure teams meet or exceed customer expectations.
- Works effectively in a dynamic environment with changing priorities.
- Interfaces with customer and internal VMware stakeholders which consists of senior leadership teams
- Understands the operating styles of others as well as team/client relationships, team dynamics, and adjusts behaviour accordingly to succeed. Recognises environmental or cultural nuances and adapts.
- Team player who effectively builds relationships with cross-functional team members, sponsors, key stakeholders, executives, and other individuals or organisations

VMware is hiring an experienced Service Delivery Executive that shares our passion to help our customer build and modernize their platforms and underpin a Single Information Environment. To excel in this role, you should possess extensive solution architecture and technical expertise, strong business acumen, and have the ability to clearly communicate at all levels with the customer. You will be a SME on Defence industry processes and will have hands on experience working with these. You will work with customers and partners to architect delivery of solutions, proof of concepts or pilot projects to make our customer successful.

**Who is the hiring manager? What is your background and management style? What is the structure of the team/organization I will be working with?**

The hiring manager is Craig Brown, Director - CXS Strategic Customer Program (SCP). Craig has been at VMware for 13 Years and in that time has performed various senior leadership roles. With a background and passion in project/program management Craig brings practical hands-on experience to his role and ensures that the high performing individuals in his team are provided the support they need in order to be highly successful.

**Where is this role located?**

Canberra. Work will be done from VMware’s offices some days of the week, some days may be from home and other days from customer locations.

**Preferred Qualifications**:

- Industry Project and Program Management Certifications
- Senior Program Management experience selling and/or delivering significant change/transformation including hands-on experience leading cross organization programs.
- Experience driving large initiatives with Defence industry customers
- Effective communication and interpersonal skills with proven ab

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