Customer Service Officer

2 weeks ago


Bondi, Australia HCF Full time

**About the Role**

As a Customer Service Officer at HCF, you'll be the face of Australia's largest Not-For-Profit Health Fund Your personal touch will help guide our members in making informed healthcare choices.

This part-time position is based in our HCF Bondi Junction Branch. Hours will be spread Monday to Friday 10am-3pm, with optional Saturday overtime if desired.

**Responsibilities**
- Ensure resolutions to our members’ problems that go beyond expectations.
- Embrace face-to-face and telephone needs-based selling, highlighting our diverse range of health, life, and other insurance products. This may also include opportunities to broaden your business development skills outside of the HCF branch and in your local community.
- Maintain the accuracy of our membership information in accordance with organisational policies and procedures.

**About you**
- Possess a keen drive to make a difference in members' lives, with experience in needs-based selling being highly desirable.
- Proven background in customer service environments, with the ability to build rapport quickly and confidently.
- Quick to grasp complex computer systems.
- Thrives in a collaborative team environment.
- Adaptable to evolving work practices and needs.

**Culture & Benefits**
- Purpose-Driven Passion_ - We are united by a common purpose - to make healthcare affordable, understandable, high quality and member-centric.
- Wellness and Work-Life Balance - _We’ll equip you with the necessary skills and tools to support your personal well-being journey, ensuring you perform at your best. Our offerings include:

- 50% subsidy on HCF Hospital and/or Extras Cover.
- 18 Weeks of Parental Leave for all new parents
- Mental Health & Wellbeing Programs, including workshops, fitness classes, flu vaccinations, skin checks and more
- Discounts on HCF’s entire suite of products, including Life, Pet and Travel Insurance, as well as Fitness First gyms and on our Eyecare products.
- Collaboration and Inclusivity - _We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education, and socio-economic status.
- Continuous Learning and Growth - _We believe in lifelong learning. Our organization provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage growth and curiosity.

**Next Steps



  • Bondi Beach, Australia Hurricanes Grill & Bar Surfers Paradise Full time

    **About Hurricane's Grill**: Hurricane's Grill and Bar Bondi Beach, established in 1995, continues to thrive as a culinary hotspot, blending a strong staff culture, community engagement, and progressive thinking. We are excited to expand our team at the Head Office and are looking for an enthusiastic and experienced Customer Service Manager to oversee our 5...


  • Bondi Junction, Australia Take Two Marketing & Events Full time

    Are you a super organised, **customer service expert** looking for new challenges in one of the most dynamic industries out there? Who are we? As a family owned Australian business we are all about making sure that our customers feel as though they are a part of our family, we express this through the products we design which are made to make everyday life...


  • Bondi Junction, Australia Take Two Marketing & Events Full time

    Are you a super organised, **customer service expert** looking for new challenges in one of the most dynamic industries out there? Who are we? As a family owned Australian business we are all about making sure that our customers feel as though they are a part of our family, we express this through the products we design which are made to make everyday life...


  • Bondi Junction, Australia Westpac Group Full time

    Join the St George team full of high performing bankers - Full-time role - Kick start your career in banking and finance **How will I help?** In this position you will make banking more of a conversation, from assisting customers with daily transactional needs to educating customers in using technology or assist them reach their financial goals! From...


  • Bondi Junction, Australia Telstra Full time

    Employment Type Permanent Closing Date 21 Apr 2024 11:59pm Job Title Telstra Retail: Customer Service & Sales Consultant Job Summary As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your...


  • Bondi Beach, Australia Lets Go Surfing Full time

    Lets Go Surfing is a great place to work. No two days are the same and you're constantly exposed to people from all over the world, beautiful Bondi Beach, new challenges and a fun and open-minded work environment. Our team are respected – by our customers, management and one another.Are you organised, computer-efficient, calm, friendly and approachable?...


  • Bondi Junction, Australia SimilarWeb AU Pty Ltd Full time

    Similarweb Australia Pty Ltd are seeking a full time Customer Success Manager (CSM) to join our Bondi Junction office. **Why is this role so important at Similarweb?** The CSM's ability to create relationships with the clients, and help clients extract realbusiness value, is essentially what keeps clients engaged with Similarweb for years. - The CSM brings...


  • Bondi Beach, Australia Lets Go Surfing Full time

    Lets Go Surfing is a great place to work. No two days are the same and you’re constantly exposed to people from all over the world, beautiful Bondi Beach, new challenges and a fun and open-minded work environment. Our team are respected – by our customers, management and one another. Are you organised, computer-efficient, calm, friendly and approachable?...


  • Bondi Beach, Australia ProVision Full time

    Smart Vision Optometry Bondi and Mosman have a fantastic opportunity for a motivated person to join their team. This is the ideal opportunity to utilise your face-to-face retail experience, excellent communication and rapport building skills. **About You** Your vision reflects Smart Vision's to transform people's lives and see their eyes light up with...


  • Bondi Beach, Australia ProVision Full time

    Smart Vision Optometry Bondi have a fantastic opportunity for a motivated person to join their team. This is the ideal opportunity to utilise your face-to-face retail experience, excellent communication and rapport building skills. **About You** Your vision reflects Smart Vision's to transform people's lives and see their eyes light up with excitement....


  • Bondi, Australia North Bondi pharmacy Full time

    **PHARMACY ASSISTANT or PHARMACY STUDENT WITH EXPERIENCE IN A PHARMACY ASSISTANT ROLE - MUST HAVE EXCEPTIONAL CUSTOMER SERVICE** **We are looking for an energetic part time Pharmacy Assistant to join our dynamic team in our holistic healthcare pharmacy located in North Bondi** **About the role** **The successful applicant will support the pharmacists and...


  • Bondi, Australia North Bondi pharmacy Full time

    **PHARMACY ASSISTANT or DISPENSARY TECHNICIAN WITH EXPERIENCE IN A PHARMACY ASSISTANT ROLE - MUST HAVE EXCEPTIONAL CUSTOMER SERVICE** **We are looking for an energetic part time Pharmacy Assistant to join our dynamic team in our holistic healthcare pharmacy located in North Bondi** **About the role** **The successful applicant will support the pharmacists...

  • Payroll Officer

    4 weeks ago


    Bondi Junction, Australia Tandem Partners Full time

    Circa $75K + Superannuation. - Eastern Suburbs Location (Hybrid WFH) - Highly reputable organisation. Join a dynamic, highly reputable, and trusted brand with a vibrant culture & employee focus. This is an Australian owned business with a global reputation as leaders in the industry. Based in their Eastern Suburbs office (with plenty of flexibility on...


  • Bondi, Australia North Bondi pharmacy Full time

    **PHARMACY ASSISTANT or DISPENSARY TECHNICIAN WITH EXPERIENCE IN A PHARMACY ASSISTANT ROLE - MUST HAVE EXCEPTIONAL CUSTOMER SERVICE** **We are looking for an energetic part time Pharmacy Assistant to join our dynamic team in our holistic healthcare pharmacy located in North Bondi** **About the role** **The successful applicant will support the pharmacists...

  • Payroll Officer

    7 days ago


    Bondi Junction, Australia The Travel Corporation AU Full time

    Are You Ready to Join a Thriving Team as a Payroll Officer? We are looking for an enthusiastic and detail-oriented Payroll Officer to join our dynamic team! If you have a passion for numbers, a knack for problem-solving, and a desire to make a meaningful impact on our organisation, then we want to hear from you. **About Us**: The Travel Corporation is a...

  • Site Administrator

    4 weeks ago


    Bondi, Australia D4C Full time

    Sydney Water have partnered with Delivering 4 Customers (D4C) to deliver; design, construct, maintenance and facilities management services as part of the P4S program in Sydney Water's Southern Region of Sydney. D4C is a consortium comprising of John Holland, Service Stream and WSP. We will provide long term employment opportunities to diversify the skills...

  • Site Administrator

    4 weeks ago


    Bondi, Australia Delivering 4 Customers Full time

    About this role Sydney Water have partnered with Delivering 4 Customers (D4C) to deliver; design, construct, maintenance and facilities management services as part of the P4S program in Sydney Water's Southern Region of Sydney. D4C is a consortium comprising of John Holland, Service Stream and WSP. We will provide long term employment opportunities to...

  • Head of Ndis Services

    4 weeks ago


    Bondi Junction, Australia JewishCare NSW Full time

    **Posted**: 19/04/2024 **Closing Date**: 24/05/2024 **Salary**: $150,000.00 - $151,000.00 **Job Type**: Permanent - Full Time **Location**: Bondi Junction **Job Category**: Community Services and Development **About us** - JewishCare is a Public Benevolent Institution and Salary Packaging is available for employees (currently $18,550 in tax-exempt...

  • Sales Associate

    4 weeks ago


    Bondi, Australia Pettit Pharma & Device Search Full time

    Medical device sales role for rookie with ambition, starting your career? - Open to graduates or rookies with health related degree - AMAZING opportunity to enter the device industry & be promoted WHO IS THE COMPANY WE ARE REPRESENTING & WHAT'S IN IT FOR YOU? - This growing medical device company specialising in one particular area, in the medical...


  • Bondi, Australia Bed Bath N' Table Full time

    **Job no**: 498193 **Work type**: Casual **Store/Office**: NSW Bondi **Categories**: Retail Team Members **WHO WE ARE** Bed Bath N’ Table is a true Australian owned business success story. We are proud of our unique, privately owned family run business that has been operating since 1976 with over 170 stores across Australia, New Zealand and Singapore...