Process Improvement Lead

2 months ago


Southbank, Australia Ayan Infotech Full time

Ayan Infotech are looking for a **Process Improvement Lead** for a permanent full time position in Melbourne. The position is a part of an exciting program with cutting edge technology implementation.

**Title: Process Improvement Lead**
**Location: Melbourne**
**Type: Permanent, full time**

**Required Skills and Experience**:
Accountable for driving process excellence across critical Operations business processes, identifying process gaps, support with solution design, and document any process that are required due to solution changes and driving process maturity.

**Mandatory Requirements**:

- Minimum of 7 years of experience in a Process Improvement position with exceptional Telecommunications experience
- Leadership experience in the areas of Operations Quality
- Lean Six Sigma/ Black Belt experience & certification Experience in a project management environment and understanding of project management principles
- Process mapping and documentation
- Executive level presentation skills
- Understanding and ability to develop end-to-end customer and user journey maps
- Knowledge of change management X Demonstrated ability to work with teams to develop their functional competencies through process improvement Understanding of ARIS and BPMN 2.0 modelling
- Ability to work in in a matrix management structure
- Engagement in process community of practice activities, discussions, and skill sharing

**Expected Outcomes**:

- Document AS IS and TO BE processes that is aligned to the solution design and system capabilities developed
- Identify business improvement opportunities through ongoing measurement of our performance and support the delivery of process change into the business
- Facilitate improvement workshops and meetings as required utilising relevant techniques to solicit process requirements.
- Engage Knowledge management and quality team to support development of all work instructions are developed in alignment to the process mapped.
- Perform process impact assessment and support operational readiness activities to ensure process change are embedded to our frontline agents
- Drive continuous process improvement capability regarding, but not limited to: Methodology, Tools and practices and Process Maturity



  • Southbank, Victoria, Australia Ayan Infotech Full time

    Ayan Infotech are looking for a Process Improvement Lead for a permanent full time position in Melbourne. The position is a part of an exciting program with cutting edge technology implementation.Title: Process Improvement LeadLocation: MelbourneType: Permanent, full timeRequired Skills and Experience:Accountable for driving process excellence across...


  • Southbank, Australia Experis Full time

    Leading client in **Melbourne** is looking for a **Technical Business Process Writer** on a **4 months contract** plus possible extension. **APPLY NOW!** **About this role**: The Business Process Writer role will be to work with the Governance and Reporting team to create, define and document business procedures and policies that support efficiencies and...


  • Southbank, Victoria, Australia Experis Full time

    Leading client in Melbourne is looking for a Technical Business Process Writer on a 4 months contract plus possible extension. APPLY NOWAbout this role:The Business Process Writer role will be to work with the Governance and Reportingteam to create, define and document business procedures and policies that supportefficiencies and process improvement. Your...


  • Southbank, Australia Downer Group Full time

    Downer’s Transport & Infrastructure business manages and maintains road networks across Australia and New Zealand, with civil and commercial construction in New Zealand. We are an integrated trans-Tasman team with a leading portfolio of products and services. By sharing our capabilities and insights across our regions we achieve the best technical...


  • Southbank, Australia INTERNATIONAL POWER (AUSTRALIA) PTY LTD Full time

    Requisition ID: 30517- Location: Southbank, AU, 3006- Power the future, together with ENGIE! - Identify opportunities for improvement - Hybrid & located at our Freshwater Place offices in Southbank ENGIE is a global energy player with over 97,000 employees across more than 30 countries. All of our teams’ efforts are unified in support of the transition to...


  • Southbank, Victoria, Australia Downer Group Full time

    Downer's Transport & Infrastructure business manages and maintains road networks across Australia and New Zealand, with civil and commercial construction in New Zealand. We are an integrated trans-Tasman team with a leading portfolio of products and services. By sharing our capabilities and insights across our regions we achieve the best technical solutions...

  • Payroll Team Lead

    2 weeks ago


    Southbank, Australia Sharp & Carter Full time

    $110,000 - $120,000 + superannuation - Southbank location (2 days in the office and 3 days from home) - Excellent opportunity to step up in a permanent full-time team lead position - $110,000 - $120,000 + superannuation - Southbank location (2 days in the office and 3 days from home) - Excellent opportunity to step up in a permanent full-time team lead...


  • Southbank, Australia ENGIE Full time

    Power the future, together with ENGIE! Identify opportunities for improvement Hybrid & located at our Freshwater Place offices in Southbank ENGIE is a global energy player with over 97,000 employees across more than 30 countries. All of our teams’ efforts are unified in support of the transition to a carbon-neutral economy, by providing innovative energy...

  • IT Service Lead

    1 month ago


    Southbank, Australia Davidson Group Services Full time

    **About the Company** Davidson has proudly partnered with a reputable organisation within the utilities sector which continues to push for a positive impact on the Victorian community. **About the Role** **Key accountabilities**: - Involvement in service improvement opportunities. **About You** - Strong interpersonal, collaboration, facilitation and...

  • E&R Lead EIC

    1 month ago


    Southbank, Australia Incitec Pivot Limited Full time

    The Role Reporting to the Engineering & Reliability Manager this role will see you help deliver the Electrical, Instrumentation and Controls Engineering function for the Phosphate Hill and Mount Isa operations. You will primarily oversee and lead a small team while improving maintenance and reliability performance across the 2 sites. You will lead...

  • E&R Lead EIC

    1 week ago


    Southbank, Victoria, Australia Incitec Pivot Limited Full time

    The Role Reporting to the Engineering & Reliability Manager this role will see you help deliver the Electrical, Instrumentation and Controls Engineering function for the Phosphate Hill and Mount Isa operations. You will primarily oversee and lead a small team while improving maintenance and reliability performance across the 2 sites. You will lead a...

  • E&R Lead EIC

    4 weeks ago


    Southbank, Australia Incitec Pivot Limited Full time

    The Role Reporting to the Engineering & Reliability Manager this role will see you help deliver the Electrical, Instrumentation and Controls Engineering function for the Phosphate Hill and Mount Isa operations. You will primarily oversee and lead a small team while improving maintenance and reliability performance across the 2 sites. You will lead...

  • IT Service Lead

    2 weeks ago


    Southbank, Victoria, Australia Davidson Group Services Full time

    About the CompanyDavidson has proudly partnered with a reputable organisation within the utilities sector which continues to push for a positive impact on the Victorian community.About the RoleKey accountabilities: Involvement in service improvement opportunities.About You Strong interpersonal, collaboration, facilitation and negotiation skills with business...


  • Southbank, Victoria, Australia Incitec Pivot Limited Full time

    About the Opportunity Immerse yourself in a supportive work environment where health and lifestyle take centre stage Our camp boasts state-of-the-art facilities including a refreshing pool, a fully-equipped gym, cricket nets, and scenic walking tracks, ensuring our team members have ample opportunities to stay happy, healthy, and active beyond work...

  • Tax Compliance Lead

    2 months ago


    Southbank, Australia INTERNATIONAL POWER PTY LTD Full time

    Requisition ID: 8267- Location: Southbank, VIC, AU, 3006**The Opportunity** Excellent opportunity for a Tax Compliance professional to join our fast paced and supportive Tax team! The Tax Compliance Lead will provide tax support to the Head of Tax and Australian businesses of ENGIE by leading the tax compliance processes and providing tax planning,...


  • Southbank, Australia Incitec Pivot Limited Full time

    About the Opportunity Immerse yourself in a supportive work environment where health and lifestyle take centre stage! Our camp boasts state-of-the-art facilities including a refreshing pool, a fully-equipped gym, cricket nets, and scenic walking tracks, ensuring our team members have ample opportunities to stay happy, healthy, and active beyond work...


  • Southbank, Australia Incitec Pivot Limited Full time

    The Role Reporting to the Engineering & Reliability Manager this role will see you help deliver the Rotating Equipment Engineering function for the Phosphate Hill and Mount Isa operations. You will primarily oversee and lead a small team interpreting technical standards, developing/reviewing strategies to operate and maintain our operations. You will...


  • Southbank, Australia INTERNATIONAL POWER PTY LTD Full time

    Requisition ID: 16756- Location: Southbank, AU, 3006**The Role**: Newly created role! We are seeking an experienced Process, Portfolio and Governance Manager to be responsible for adapting and implementing essential processes to oversee Digital & IT activities in alignment with the Chief Information Officer's vision. Additionally, the incumbent will play a...

  • Technical Lead

    2 weeks ago


    Southbank, Victoria, Australia Experis Full time

    We have a new exciting role for a Salesforce Technical Lead to join one of our key clients on a permanent basis.You will be responsible for leading the development and delivery of initiatives, you will be overseeing the development and delivery of endorsed solutions. Focusing on new processes and technology, you will ensure smooth integrations and drive...


  • Southbank, Victoria, Australia INTERNATIONAL POWER PTY LTD Full time

    Requisition ID:Location: Southbank, AU, 3006The Role:Newly created role We are seeking an experienced Process, Portfolio and Governance Manager to be responsible for adapting and implementing essential processes to oversee Digital & IT activities in alignment with the Chief Information Officer's vision.Additionally, the incumbent will play a vital role in...