Technical Writer

The Technical Writer role enables operational delivery of A&G’s risk management
strategy throughout Product and Claims & Assessing and ensures the compliance and
protection of the company through the implementation and maintenance of a robust
documented risk framework. This role will work across Product and Claims and
Assessing to formulate and execute key risk governance initiatives for A&G.
- Maintaining up to date governance documentation of Product and C&A
- Develop and maintain a document hierarchy map aligned to the Group’s

Policy framework
- Identifying gaps in Policies, Standards and Procedures and address

through maintaining a up to date knowledge library
- Draft and gain approval of key documents to support the risk maturity

strategic program across Product and C&A
- Ensure alignment of all key governance documents and identity key

controls and reporting requirements within the documents
- Maintain open lines of communication with all stakeholders and

collaborate cross functionally to ensure alignment
- Ensure consistency and quality across all documents
- Coordinating completion of existing document reviews, updating and

gaining approval within agreed timelines
- Develop high quality, visually appealing content which is easy to use and

embed into teams

**About us**

At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

**The role**

The Technical Writer role enables operational delivery of A&G’s risk management

strategy throughout Product and Claims & Assessing and ensures the compliance and protection of the company through the implementation and maintenance of a robust documented risk framework. This role will work across Product and Claims and Assessing to formulate and execute key risk governance initiatives for A&G.

**Position Accountabilities**
- Maintaining up to date governance documentation of Product and C&A
- Develop and maintain a document hierarchy map aligned to the Group’s
- Policy framework
- Identifying gaps in Policies, Standards and Procedures and address
- through maintaining a up to date knowledge library
- Draft and gain approval of key documents to support the risk maturity
- strategic program across Product and C&A
- Ensure alignment of all key governance documents and identity key
- controls and reporting requirements within the documents
- Maintain open lines of communication with all stakeholders and
- collaborate cross functionally to ensure alignment
- Ensure consistency and quality across all documents
- Coordinating completion of existing document reviews, updating and
- gaining approval within agreed timelines
- Develop high-quality, visually appealing content which is easy to use and embed into teams

**Qualifications and Experience**
- Minimum 3 years insurance experience preferred (Financial Services/Insurance)
- Well-developed and demonstrated understanding of the legislative, regulatory
- and compliance obligations to operate in the FSR environment
- Strong writing skills, with excellent eye for detail
- Exceptional customer service insight and delivery
- Strong ability to negotiate & influence in challenging circumstances with tight
- timeframes
- High levels of autonomy
- Experience in creating and using writing style guides
- Computer literate
- Strong planning and organisational ability
- Analytical and problem-solving skills

**Our Perks**
- **Extra leave**:

- Enjoy additional leave days on us You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
- **Paid parental leave**:

- We support our new parents with paid parental leave and other benefits.
- **Workplace giving**:

- If you’re passionate about a cause, then we are too - we offer workplace giving, and we’ll dollar-match your donations to registered charities.
- **Development opportunities**:

- We’re championing your development with internal programs and access to a wide range of online courses.
- **Employee discounts**:

- You’ll receive discounts on Budget Direct insurance products.
- **Reward and recognition**:

- We reward high performance with employee recognition, reward and incentive schemes.
- **Onsite facilities**:

- There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
- **Get social**:

- Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
- **Perks App**:

- Access to an employee benefits and discounts app called ‘Perks’ offering great discounts, offers and programs across a range of areas.**Auto & General values individual differences and believes in fostering an