Technical Writer

About us

At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

Our culture of 'high performance with high integrity' underpins our values and the way we interact with our customers, the community and each other. We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer If this sounds like you, apply today.

Visit to find out more.

The role

The Technical Writer role enables operational delivery of A&G's risk management

strategy throughout Product and Claims & Assessing and ensures the compliance and protection of the company through the implementation and maintenance of a robust documented risk framework. This role will work across Product and Claims and Assessing to formulate and execute key risk governance initiatives for A&G.

This role is Fixed term (12 months) - Full time

Position Accountabilities

• Maintaining up to date governance documentation of Product and C&A
• Develop and maintain a document hierarchy map aligned to the Group's
• Policy framework
• Identifying gaps in Policies, Standards and Procedures and address
• through maintaining a up to date knowledge library
• Draft and gain approval of key documents to support the risk maturity
• strategic program across Product and C&A
• Ensure alignment of all key governance documents and identity key
• controls and reporting requirements within the documents
• Maintain open lines of communication with all stakeholders and
• collaborate cross functionally to ensure alignment
• Ensure consistency and quality across all documents
• Coordinating completion of existing document reviews, updating and
• gaining approval within agreed timelines
• Develop high-quality, visually appealing content which is easy to use and embed into teams

Qualifications and Experience

• Minimum 3 years insurance experience preferred (Financial Services/Insurance)
• Well-developed and demonstrated understanding of the legislative, regulatory
• and compliance obligations to operate in the FSR environment
• Strong writing skills, with excellent eye for detail
• Exceptional customer service insight and delivery
• Strong ability to negotiate & influence in challenging circumstances with tight
• timeframes
• High levels of autonomy
• Experience in creating and using writing style guides
• Computer literate
• Strong planning and organisational ability
• Analytical and problem-solving skills

Our Perks

• Location – Our head office is conveniently based in Toowong Village shopping centre – a city fringe location with access to retail, restaurants, various parking options and public transport. We also have office locations in Kawana (Sunshine Coast) and North Lakes – we are happy to consider applications from people wanting to work in these locations.
• Extra leave - Enjoy additional leave days on us You'll receive a paid 'ME' day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
• Paid parental leave - We support our new parents with paid parental leave and other benefits.
• Workplace giving - If you're passionate about a cause, then we are too – we offer workplace giving, and we'll dollar-match your donations to registered charities.
• Development opportunities - We're championing your development with internal programs and access to a wide range of online courses.
• Employee discounts - You'll receive discounts on Budget Direct insurance products.
• Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
• Onsite facilities - There's excellent end-of-trip facilities on offer and private spaces for nursing mothers.
• Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
• Perks App - Access to an employee benefits and discounts app called 'Perks' offering great discounts, offers and programs across a range of areas.

If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

• Minimum 3 years insurance experience preferred (Financial Services/Insurance)
  ? Well developed and demonstrated understanding of the legislative, regulatory
  and compliance obligations to operate in the FSR environment
  ? Strong writing skills, with excellent eye for detail
  ? Exceptional customer service insight and delivery
  ? Strong ability to negotiate & influence in challenging circumstances with tight
  timeframes
  ? High levels of autonomy
  ? Experience in creating and using writing style guides
  ? Computer literate
  ? Strong planning and organisational ability
  ? Analytical and problem solving skills