Aps 5 - Customer Relationship Officer
6 months ago
$80,487 - $86,211 (plus Super)
- Garden Island - NSW, Paddington - NSW, Randwick - NSW, Sydney CBD - NSW
**The Role**
Customer Relationship staff are enthusiastic in establishing and maintaining productive working relationships between Chief Information Officer Group (CIOG), Defence Enabler partners and Defence personnel, with the aim to provide CIOG with active representation of customer issues and requirements. Customer Relationship staff also develop and execute Customer Engagement Plans to support targeted liaison and engagement with Defence personnel to enhance their access to CIOG capabilities.
If you have a passion for delivering excellence in customer service then we want to hear from you
This position is located at Defence Sites in Sydney City NSW, and is a Face to Face Customer Service Position.
**About our Team**
The Directorate of Regional ICT Services (DRICTS) acts as the Chief Information Officer Group (CIOG) representative for all products and services delivered to Defence regional bases and sites across Australia and internationally. The Directorate is specifically responsible for Deskside Support Services, Audio Visual Support Services, End User Advocacy and Relationships, Regional Project Support, Communications Security Services (COMSEC) and Regional Assurance and Governance Services.
Our team comprises a mix of Australian Public Service (APS), Australian Defence Force (ADF) and Contracted personnel located across approximately 56 major Defence bases Australia wide. We also have an Overseas Region where opportunity exists for APS to rotate through the United States of America and England.
Our Culture is one that is driven by a "One Team" approach "To be the most dedicated, trusted and proven Directorate to Customer Success in CIOG"
Our Mission is to advocate on behalf of our customers the efficient and effective delivery of Enabler Services with specific emphasis on CIOG provided services across all regions both nationally and internationally with the intent on improving the customer experience.
- Strong interpersonal skills with the ability to communicate clearly and with influence;
- An appetite for creating positive change in a fast-paced environment;
- An innovative approach to work that applies holistic thinking towards the continuous improvement of our services;
- The ability to harness information to ensure support to strategic direction;
- The skills to identify and use resources wisely; and
- A willingness to work independently and collaboratively as part of a high performing team.
-
Aps 5 - Business Support Officer
7 months ago
Garden Island, Australia Australian Government Full time$80,487 - $86,211 (plus Super) - Garden Island - NSW **The Role** Within the Administration function an APS 5 Administration Officer is accountable under limited direction to perform and achieve complex procedural, operational, administrative and business support work within an integrated workforce. They are accountable to have and maintain a well-developed...
-
Aps 5 - Logistics Assurance Officer
1 month ago
Garden Island, Australia Australian Government Full timeGarden Island - WA - $83,706 - $89,659 + up to 15.4% Superannuation **The Role** As the APS 5 Logistics Assurance Officer you will work in a small Compliance and Assurance team providing assurance that Defence assets and inventory at all Joint Logistics Unit (West) sites are compliant with all Defence logistics legislation, policies and procedure. Under...
-
Aps 5 - Warehouse and Distribution Officer
6 months ago
Garden Island, Australia Australian Government Full time$83,706 - $89,659 + up to 15.4% Superannuation - Garden Island - WA, Henderson - WA **The Role** The APS 5 Warehouse and Distribution officer is responsible for actioning Warehouse, Distribution, and Retail Clothing enquiries directly related to the performance of W&D Industry partners and Regional Maintenance Centre activities. This role requires a strong...
-
Aps 5 - Records Manager
6 months ago
Garden Island, Australia Australian Government Full time$83,706 - $89,659 (plus Super) - Garden Island - NSW **The Role** The Records Manager will coordinate and perform information and records management activities in accordance with the Archives Act 1983, relevant legislative and Defence policies and procedures. They will: - Use tools and technologies to create, organise, store, retrieve, share, preserve or...
-
Aps 5 - Cost Estimation Analyst
6 months ago
Garden Island, Australia Australian Government Full time$80,487 - $86,211 (plus Super) - Garden Island - NSW **The Role** APS 5 Cost Estimation Analyst will be required to: - Review and provide advice relating to maintenance and technical cost estimates/pricing supplied by external entities to ensure value for money is being achieved by the commonwealth. - Support development, review and update of pricing...
-
Aps 6 - Customer Support Manager
6 months ago
Garden Island, Australia Australian Government Full time$91,702 - $104,753 (plus Super) - Garden Island - NSW **The Role** ICT Customer Support staff are enthusiastic in establishing and maintaining productive working relationships between Joint Capabilities Group (JCG), Defence Enabler partners and Defence personnel, with the aim to provide JCG Operations Division with active representation of customer issues...
-
Aps 5 - Regional Resource Manager
2 months ago
Garden Island, Australia Australian Government Full time$83,706 - $89,659 + up to 15.4% Superannuation - Garden Island - WA **The Role** The Regional Resource Manager is an out-posted position from Fleet Support Unit (FSU) National Office located in Sydney CBD and is critical to FSU-AUST business operations due to the following: - Accountable for the effective management of regional funding against priorities...
-
Aps 6 - Logistics Assurance Officer
2 months ago
Garden Island, Australia Australian Government Full time$91,702 - $104,753 + up to 15.4% Superannuation - Garden Island - NSW **The Role** They provide detailed logistics compliance and assurance, technical and professional advice, contributing to strategic planning and policy development. The APS 6 may lead a team, setting work priorities and managing workflows, and must engage with stakeholders on complex...
-
Aps 5 - Technician - Mechanical
7 months ago
Garden Island, Australia Australian Government Full time$80,487 - $86,211 (plus Super) - Garden Island - NSW **The Role** The role of an APS5 Technician - Mechanical includes: - Working alongside Uniform, APS and Industry personnel during maintenance periods on Ships alongside to provide technical assurance of work performed. - Perform moderately complex mechanical technical activities and associated tasks...
-
Aps 6 - Contracting Officer
6 months ago
Garden Island, Australia Australian Government Full time$91,702 - $104,753 (plus Super and 10% BDCP) - Garden Island - WA **The Role** Do you value and nurture a diverse workforce that supports work life balance and offers flexible working arrangements (including part-time as negotiated)? Secure your next role with us at Defence as an APS employee for generous employment benefits including professional...
-
Aps 6 - Commercial Officer
6 months ago
Garden Island, Australia Australian Government Full time$91,702 - 104,753 (plus Super) - Garden Island - NSW **The Role** The Commercial Officer will work under limited direction and with reasonable autonomy, and will be accountable to perform and achieve complex commercial, financial, contract and procurement management work within an integrated workforce. This multi-faceted role is like no other within the...
-
Aps 5 -technical Data Officer
6 months ago
Garden Island, Australia Australian Government Full time$83,706 - $89,659 (plus Super) - Garden Island - NSW **The Role** The duties of the Technical Quality Assurance Officer include: - Provide oversight and monitoring of complex upkeep, update and upgrade tasks onboard maritime platforms - Perform moderately complex technical data, publication, drawing and modelling activities and associated tasks working to...
-
Aps 6 - Business Administration Officer
7 months ago
Garden Island, Australia Australian Government Full time$88,175 - $100,724 (plus Super) - Garden Island - NSW **The Role** Maritime Systems Division, within Defences Capability Acquisition and Sustainment Group, is seeking a professional, motivated and experienced Business Administration Officer to provide support to the Commonwealth Governments continuous naval shipbuilding projects. Maritime Systems Division...
-
Aps 5 - Project Support Officer
2 months ago
Garden Island, Australia Australian Government Full time$83,706 - $89,659 + up to 15.4% Superannuation - Garden Island - WA **The Role** The role of the Ship Emergency Response Service (SERS) Project Support Officer will include the following: - Assist SERS Project Manager with project related tasks such as scheduling, procurement, planning, reporting and stakeholder engagement. - Assist with tasks relating to...
-
Aps 6 - Logistics Assurance Officer
7 months ago
Garden Island, Australia Australian Government Full time$88,175 - $100,724 (plus Super) - Garden Island - NSW **The Role** As a guide, the APS 6 Logistics Assurance Officer will lead a multidisciplinary team within the RMC-E to: - Lead compliance and assurance activities on inventory and asset holdings and practices utilising mandated procedures and reports. - Accountable for accurate completion of work within...
-
Aps 6 - Contract Manager
7 months ago
Garden Island, Australia Australian Government Full time$88,175 - $100,724 (plus 15.4% Super and 10% BDCP) - Garden Island - WA **The Role** APS6 Contract Managers are accountable under broad direction to perform and achieve complex contract management work within an integrated workforce. They are accountable to ensure they have knowledge of and compliance with legislative frameworks, government decision-making...
-
Aps 6 - Performance and Risk Officer
3 months ago
Garden Island, Australia Australian Government Full time$91,702 - $104,753 + up to 15.4% Superannuation - Garden Island - NSW **The Role** The Performance & Risk Officer will be responsible for the performance management and risk management functions across the Auxiliary Oiler Replenishment Systems Program Office (AOR SPO) and Maritime Auxiliary SPO (MA SPO). The position will be embedded within the Quality...
-
Aps 6 - Technical Mastery Development Officer
7 months ago
Garden Island, Australia Australian Government Department of Defence Full time$88,175 - $100,724 (plus Super) - Garden Island - NSW, Larrakeyah - NT, Waverton - NSW **The Role** As part of a national team, the Technical Mastery Development Officer (TMDO) works closely with the Regional Manager, to support junior sailor’s technical mastery, including trade progression within their region. Main duties include: - Management of the...
-
Aps 6 - Librarian
3 months ago
Garden Island, Australia Australian Government Full time$91,702 - $104,753 + up to 15.4% Superannuation - Garden Island - WA, Canberra - ACT, Enoggera - QLD, Holsworthy - NSW, Laverton - VIC **The Role** As an APS 6 Librarian, you will be responsible for the management and delivery of high-quality library services and resources to meet the evolving needs of the organisation. This role involves strategic...
-
Aps 6 - Logistics Governance Team Leader
6 months ago
Garden Island, Australia Australian Government Full time$91,702 - $104,753 + up to 15.4% Superannuation - Garden Island - WA, Guildford - WA **The Role** The APS 6 Logistics Governance Team Leader is accountable and is responsible for the management of corporate governance and logistics assurance activities, quality management systems and resource planning. You will be required to have a well-developed...