Continuous Improvement Manager

4 months ago

North Sydney, Australia Zurich Insurance Full time

**How does 5 weeks leave per year, an impactful career that you’ll truly love, and working for a great organisation that empowers wellbeing sound like to you?**

**A new adventure awaits**

At Zurich we’re on a journey towards a brighter futureA brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

This exciting adventure will drive positive impact. So, if you want to be part of a values led organisation, that is a leader in the insurance industry with a track record of making a real difference and continuously taking steps toward a sustainable future for our people, customers, communities, and our planet read on

**About the business**

Zurich’s AU & NZ business has three core segments Retail, Group Insurance, and General Insurance who have end-to end accountabilities to better serve their customers. They are enabled by Shared Services teams that have a large portfolio of responsibilities. Continuous Improvement forms part of the portfolio of the Chief of Technology & Strategy which includes Technology (IT), Sustainability, Agile & Continuous Improvement and Strategy & Strategic Execution.

**Let’s create a brighter future together, let’s make a difference**

Work is something you do, not only somewhere you go. The way we work continues to evolve and at Zurich we are committed to creating ways of working that ensure you are helping to create a brighter future. It’s important to know, what you do matters.

As the Continuous Improvement Manager, you will lead and support enterprise strategic initiatives that improve efficiency within our business to better serve our customers, partners, and each other. You will collaborate with teams and squads, using lean, agile, and customer centred design principles, to identify and implement process enhancements across the enterprise. You’ll provide training and support on continuous improvement tools and techniques, advocate the adoption of agile and lean ways of working, and champion a culture of continuous improvement.

In addition, you will also help facilitate regular retrospectives and feedback session to gather insights and drive improvements in agile and continuous improvement practices.

**Important to your success - let’s grow together**
- Proven experience in lean process improvement, preferably in the insurance or financial services industry, with lean certifications favourable.
- Strong understanding of agile methodologies and agile frameworks (e.g., Scrum, Kanban).
- Demonstrated experience in customer centred and service design thinking.
- Innovative and forward-thinking mindset with a passion for driving organisational change.
- Exceptional communication and interpersonal skills, with the ability to influence and inspire others.
- Excellent problem-solving and analytical skills.
- Commitment to continuous learning and improvement.

**Belong. Zurich is here to support you**

There are so many reasons why Zurich is a great place to be, but here are just a few:
5 weeks leave per year for permanent staff through our new Z leave initiative, 15 days personal/carer’s leave (empowering our people to manage their own wellbeing); Grow, and thrive in your career (we support and encourage it) with award winning training programs; Work with global, diverse, and inclusive teams; Explore your passions, fuel innovation, drive equity, collaborate and make a positive difference beyond your role; Access programs to stay healthy and feel healthier, AUD$500 annual wellbeing payment, AUD$295 new starter e-voucher for your WFH set up (flex work - hybrid working), and other great benefits through our Shine portal; Access to Family Care (parental leave); Volunteer; Work in our state-of-the-art Green Star rated offices (when you are in the office); and dress for your day. We also plant a tree for every new employee - one of many local initiatives driving our contribution to ambitious global sustainability targets

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong and thrive.

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