Professional Services Sepcialist

5 months ago

Wollongong, Australia Accelo Full time

Accelo is looking for a tech-savvy, confident, empathetic and hardworking individual to join our all-star Implementation team. This position is directly responsible for supporting the Professional Services Managers through new client implementations, before ultimately leading their own implementation projects.

What you’ll be doing:

- Configuring client accounts based on a combination of client specifications, existing workflows and Accelo best practices
- Delivering engaging, educational and fun customer training sessions to coach new customers through the implementation of complex software
- Supporting Professional Services Managers on multiple client implementations at any given time, before ultimately leading your own implementations
- Championing product adoption - you have a true passion for helping others learn and adopt a robust professional services automation platform
- Serving as an Accelo expert, keeping up with new features and issues, and providing quality feedback to our Engineering team regarding active issues and trends
- Working within budgeted scope and time on assigned projects
- Looking for areas of improvement, creating new tools/resources and utilizing metrics to drive adoption, retention and minimize customer churn
- Understand the various services offered by the Customer Success Team, and be able to convey the value of those services to clients
- Juggling multiple clients of varying size and technical capabilities
- Prioritizing and responding to queries in a timely fashion
- Support ongoing client education initiatives which may include leading webinars, building help guides, or recording best practice videos

Who we're looking for:

- Ability to convey complex concepts to people with varying levels of comfort and experience with technology
- Experience helping clients in a support and/or educational capacity
- Excellent communication and presentation skills, problem-solving skills, patience, and friendly demeanor.
- Ability to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment
- Self-managed individual that is confident and accountable for their work - with the adaptability to lean in and help others when the opportunity presents itself
- You are flexible and have the initiative to dig your teeth into our clients’ complex business processes, and all sorts of projects that improve the customer experience

Bonus Points for:

- Experience implementing or supporting a SaaS product
- Experience working with API’s
- Experience working in a Service based SMB

About Accelo:
Founded in Wollongong, Accelo is a venture-backed SaaS company with over 100 staff across 3 locations - Wollongong, Denver and San Francisco. Our mission is to help service businesses succeed. Our clients are folks like digital agencies, engineers and consultants, and our leading business automation tool allows them to spend less time managing their work so they have more time doing the work they love. With so much of that work now remote, Accelo helps teams collaborate and master remote work by providing a single place to track and manage work.

Our Values:

- We choose to Care and Serve
- We have Drive and Integrity
- We seek Fulfilment through our work

Working At Accelo
- A creative and collaborative work environment with hyper-motivated, and inclusive peers
- A vibrant, fun filled and modern office
- Large kitchen/dining area fully stocked with the snacks, fresh fruit and drinks
- Coffee and tea bar
- Break out areas - Table tennis, darts and bean bags
- Flexible working options
- We’re a growing team full of possibilities who lift each other up - we grow, you grow
- We are committed to hiring a diverse workforce as it helps us make better decisions, succeed quicker, and better serve our global clients
- We’re an equal opportunity employer, and warmly welcome diversity on our team.
- You must have the right to work in Australia; sponsorship is not available for this role.

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