Venue Manager

7 months ago

Sydney, Australia Pappy's Bar Full time

**Key Objective**: To co-ordinate, support, monitor and evaluate all aspects of the venues day to day operation in accordance with the company’s business objectives and values.

**JOB DESCRIPTION**
- To ensure clear and effective communication across all departments.
- To ensure the provision of services across all departments are helpful, friendly, efficient and customer focused at all times whilst in compliance with the liquor act.
- To consistently maintain a safe, clean, and comfortable environment for both patrons and employees.

**Compliance with liquor licensing laws**
- Ensure all staff are compliant with the liquor licensing laws in the absence of the Director.

**Liaison with Director**:

- Act as a key advisor to the Director.
- Provide the Director with accurate and timely information regarding staffing, stock, maintenance etc. when and where required.
- Attend operations meetings with the Director when and where required.

**Management of staff**
- Formulate and implement practices and procedures which attract, develop, and retain the highest caliber of staff. Utilize their time and skills efficiently and allow for initiative and effective teamwork.
- Ensure all staff are adequately and appropriately trained continuously throughout their employment.
- Oversee the recruitment of staff.
- Co-ordinate and monitor an effective and efficient staff roster with respects to events and bookings.
- Oversee staff behaviour while on shift, ensure it aligns with the company’s values and expectations. Liaise with Director of any issues in the staff department.

**Strategizing**
- Plan and implement strategies to stimulate income in liaison with the Director. This being menu design and creation, specials, events, and any other ideas to boost venue revenue/attraction.

**Stock**
- Complete monthly stock taking.
- Oversee and maintain appropriate stock levels for all bar requirements in the absence or at the request of the Director.
- Ordering of stock as required in the absence or at the request of the Director.
- Maintain open line of contact with the director regarding all stock levels.

**Cash Handling**
- Ensure the safe and secure handling of money across all operational areas.

**Functions and Bookings**
- Ensure functions are coordinated and held in accordance with high industry standards.
- Liaise with function patrons during their event, delegate work, ensure all requests and minimum spends are met, deposits are refunded and provide the best possible experience for the patrons.
- Take bookings in person and over the phone. Manage bookings, ensuring requests are met and any discounts are applied.
- Ensure a high standard of organization for both bookings and functions.

**Patron Experience**
- Ensure every patron experience is in line with the company’s values.
- Handle complaints in a timely manner, professionally and calmly ensuring a happy resolution for the patron.
- Handle incident register, ensure any incidents are handled appropriately and are reported immediately and in full detail in the absence or at the request of the Director.
- Handle complaints calmy and professionally and mitigate issues on the spot to ensure happy resolution.

**Cleanliness and Maintenance**
- Liaise with the Director on any necessary maintenance needs throughout the venue.
- Ensure Opening, Closing and Cleaning rosters are completed efficiently.

**Communication with Head Chef**
- Ensure there is always an open line of communication between the head chef and management. E.g. Information sharing of events etc.
- Actively Liaise with kitchen staff to ensure food continuity is practiced at high industry standards and in a timely matter.

**General**
- Consistently demonstrate professionalism, integrity, commitment, and fairness in all aspects of the above responsibilities.
- Form and maintain positive connections with staff and patrons.

**Salary**: From $68,000.00 per year

**Benefits**:

- Employee discount
- Free drinks
- Free food

Schedule:

- 8 hour shift
- Evening shift
- Fixed shift
- Night shift
- Weekend availability

Supplemental pay types:

- Christmas bonus
- Performance bonus

**Experience**:

- Bar management: 2 years (required)

Licence/Certification:

- RSA (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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