Venue Operations Manager

3 weeks ago


Sydney, Australia Australian National Maritime Museum Full time

APS 6 - Total Remuneration Package - $90,022 - $101,562
- Attractive employee benefits including 15.4% superannuation
- Australia’s leading museum located waterside in beautiful Darling Harbour

The Australian National Maritime Museum is seeking a Venues Operations Manager to join our Commercial and Operations Team.
The Venues Operations Manager will be responsible for managing all aspects of the museum’s venue hire and concession business.

**High level overview of responsibilities**:

- Manage the Museum’s venue hire and filming operations through to event delivery thus ensuring experiences across the museum are seamless once handed over from the sales teams.
- Provide excellence in client experience to ensure competitive quotes for upselling thus generating incremental revenue.
- Undertake management of clients to ensure client operational requirements are delivered in a timely manner and client rebook and events are aligned with the Museum’s brand identity.
- Manage wedding enquiries for the museum from initial sales enquiry through to event delivery (ceremony or reception).
- Manage distribution of fortnightly event forecast reports and weekly operations meetings across the museum to ensure all departments are aware and across operational considerations of events.

**Selection Criteria**:

- Demonstrated ability in managing venues, functions and special events in a cultural or unique venue.
- Experience in delivering high levels of customer service and sales, ideally in a cultural, tourism, venues or retail environment with particular emphasis on enhancing visitor experiences and generating revenue.
- Demonstrated experience in successful marketing and growing sales, particularly year on year growth in revenue, volume and strategic partnerships, ideally for a venue.
- Knowledge and experience in financial management, budgeting, profit maximisation, venue utilisation and accounting practices in relation to venue management.
- Demonstrated ability in leading, managing and motivating a small reactive and/or proactive sales team to achieve excellence and budgets. Ability to work without close supervision and to meet deadlines in a fast-paced customer facing environment.



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