Technical Account Manager

3 weeks ago

Sydney, Australia Fortinet Full time

**Technical Account Manager**

As a member of the Technical Account Support Team, you will use your deep understanding of network/security architectures and general knowledge about the current trends in the market to help promote product quality, while providing best in class solutions. You will work with research and development groups, sales teams and regional support teams in a fast paced environment.

For this position, you have to demonstrate experience in participating in the post-sales support escalation processes, which includes pre-sales experience, as well as strong customer facing skills particular in the telco and large enterprise space.

This position requires strong oral and written communication skills. Oral communication skills include the ability to speak clearly and persuasively, to listen carefully to ensure full understanding of the situation, and to respond well to questions when dealing with both positive and negative situations. This position also requires the ability to write clearly to provide full information as well as to understand and interpret written information.

**Responsibilities**
- Primary point of contact for the dedicated account
- Provide technical solutions to address customer issues
- Centrally manage and prioritize customer issue to assure timely resolution
- Reproduction of customer environments on lab equipment
- Follow-up with R&D departments to resolve product issues
- Responsible for tracking, maintaining and resolving incident reports and customer support requests
- Creation of technical documentation and bulletins to improve internal and external knowledge base
- Update and provide guidance on new releases and features to dedicated accounts
- Develop best practice deployment and troubleshooting methodology documentation
- Conduct periodic site visits for the managed accounts.
- Exercise independent judgment in methods, techniques and evaluation criteria for obtaining results
- Provide both technical and customer relationship handling mentorship to junior Technical Account Managers
- Lead initiatives that contributes to the success of the Advanced Services team and the company

**Requirements**:

- At least 8-10 years’ experience in technical support role in a networking/security company
- Strong understanding of data networking protocols, specifically TCP/IP, routing and switching
- Experience with security products firewalls, IPsec, IDS/IPS, Anti-Spam, virus scanning
- Administrator level working knowledge of Windows, Linux or Unix skills an advantage
- Strong troubleshooting and problem solving skills
- Effective oral and written communication skills

**EDUCATION**
- Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.

**ADDED ADVANTAGE**
- Experience in system integration and multi vendors environment
- Experience in programming and scripting that would assist automate data collection during trouble shooting & daily operation
- Experience in data center deployment
- Experience in wireless access point
- Experience in SQL database

**Job Types**: Full-time, Permanent

Pay: From $110,000.00 per year

**Benefits**:

- Employee stock purchase plan
- Health insurance
- Life insurance
- Professional development assistance
- Referral program
- Work from home

Schedule:

- 8 hour shift

Work Location: Hybrid remote in SYDNEY, NSW 2000

  • Technical Account Manager

    2 days ago

    Sydney, Australia TheDriveGroup Full time

    **Technical Account Manager** - **Fully remote**: - **Up to $100k plus super**: - **Technical experience desirable** Our client, an exciting AI startup, is looking to continue to scale their Account Management team as they enter the next phase of growth. Our client is a cutting-edge company at the forefront of Generative AI, and they are searching for a...

  • Technical Account Manager

    1 week ago

    Sydney, Australia Okta Full time

    **Get to know Okta** Okta is The World's Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...

  • Technical Account Manager

    2 months ago

    Sydney, Australia ignite Full time

    Tier 1 Comapny 2 Roles (Junior & Senior) Highly competitive salary   One of Australia’s most iconic and integral companies is looking to bring on 2 Technical Account Managers to work between their technical teams and external customers .   In this role, you will be the primary point of contact helping to resolve technical issues for your...

  • Technical Account Manager

    4 weeks ago

    Sydney, Australia Ignite Specialist Recruitment Services Full time

    Contract Type Permanent Reference BH-369648 Industry IT Salary per annum - Min: AUD 120000 - Max: AUD 150000 - **Iconic Australian organisation**: - ** 2 Roles**: - ** Highly competitive salary** One of Australia’s most iconic and integral companies is looking to bring on - **2 Technical Account Managers** to - **work between their technical...

  • Technical Account Manager

    4 weeks ago

    Sydney, Australia Technology People Australia Full time

    Our client is a leading financial market operator in Australia are seeking an experienced and customer-focused Technical Services Account Manager to join the team. In this role, you will be responsible for managing relationships with our technical services customers, ensuring their satisfaction and driving continued business growth. You will also be a...

  • Technical Account Manager

    1 month ago

    Sydney, Australia Rippling Full time

    **About Rippling** Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform. By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take...

  • Technical Account Manager

    4 weeks ago

    Sydney, Australia Cox Purtell Staffing Services Full time

    **Contract Type**: Contractor **Location**: Sydney - New South Wales **Industry**: Sales **Contact Name**: Toby Conran **Contact Phone**: 0292203400 **Date Published**: 02-Jun-2023 Our client is a global tech organization that is widely recognized for its fantastic culture and forward thinking, dynamic and fast paced environment. They are a very...

  • Technical Account Manager

    1 month ago

    Sydney, Australia Robert Half Full time

    Newly created role for a Technical Account Manager to work for a global SaaS provider. Base + Super + Bonus + Health Insurance + Benefits! Newly created role for a Technical Account Manager to work for a global SaaS provider. You will work with Enterprise and SME clients, working with them from the initial onboarding to ongoing adoption, assisting the...

  • Technical Account Manager

    1 month ago

    Sydney, Australia Rippling Full time

    About Rippling Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform. By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes....

  • Technical Account Manager

    1 month ago

    Sydney, Australia UiPath Full time

    Life at UiPath: The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power. To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving,...

  • Technical Account Manager

    1 month ago

    Sydney, Australia Hatch Full time

    ** This role is at Adobe (not for Hatch)** Hatch is supporting Adobe to find a great Technical Account Manager to join their Sales and Customer Success team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Adobe. **About the role at Adobe** The...

  • Technical Account Manager, APAC

    1 week ago

    Sydney, Australia Cash App Full time

    Job DescriptionAs a Mandarin-speaking Technical Account Manager, you will collaborate with our merchant partners, agency partners and internal teams to deliver world-class proactive service and technical excellence. You will focus on maintaining substantial, long-term merchant and agency partner relationships while resolving technical issues quickly and...

  • Technical Account Manager

    1 month ago

    Sydney, Australia Hatch Full time

    ** This role is at Datadog (not for Hatch)** Hatch is supporting Datadog to find a great Technical Account Manager to join their Sales and Customer Success team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Datadog. **About the role at...

  • Technical Account Manager, APAC

    1 week ago

    Sydney, Australia Square Full time

    Company Description It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our...

  • Technical Account Manager, APAC

    1 week ago

    Sydney, Australia Afterpay Full time

    Company DescriptionIt all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47...

  • Technical Account Manager, Australia

    4 weeks ago

    Sydney, Australia Rippling Full time

    **About Rippling** Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform. By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take...

  • Technical Accounting Contractor

    1 month ago

    Sydney, Australia Profusion Group Full time

    Initial 3 month contract with strong potential for extension - Technically challenging role on high profile projects - Excellent salary package on offer - **Initial 3 month contract with strong potential for extension**: - **Technically challenging role on high profile projects**: - **Excellent salary package on offer** **Company Overview** Our client, a...

  • Technical Account Manager

    5 days ago

    Sydney, Australia Hatch Full time

    ** This role is at Canva (not for Hatch)** Hatch is supporting Canva to find a great Technical Account Manager to join their Sales and Customer Success team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Canva. **About the role at Canva** The...

  • Senior Technical Accountant

    2 days ago

    Sydney, Australia Ambition Full time

    We are seeking an experienced Technical Accountant to join our finance team. The Technical Accountant will be responsible for ensuring the accuracy and compliance of financial reporting with accounting standards, providing guidance on complex accounting matters, and supporting the implementation of new accounting policies and procedures.Key...

  • Technical Account Manager

    2 weeks ago

    Sydney, Australia NICE Full time

    At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.So, what’s the role all about?As a Technical...