Technical Account Manager
2 weeks ago
**Contract Type**:
Contractor
**Location**:
Sydney - New South Wales
**Industry**:
Sales
**Contact Name**:
Toby Conran
**Contact Phone**:
0292203400
**Date Published**:
02-Jun-2023
Our client is a global tech organization that is widely recognized for its fantastic culture and forward thinking, dynamic and fast paced environment. They are a very well-known brand and have a fantastic reputation as being at the forefront of technology. They currently sit on the fortune 100 list of top employers Globally (You will know them)
We are currently hiring for an Account Manager to join this business in a contract role where the purpose of the position will be to work with top level enterprise clients (B2B) in understanding their business objectives and are able to anticipate and avoid issues, identify and mitigate against risk and contribute to successful implementation and partnerships.
The objective of this role is to build outstanding Customer Experiences for customers, resulting in customers being very successful using the products.
You will be working alongside the internal engineering and technical teams to provide expert level technical advice in a way that is easy for customers to understand. Although you do not need to be a engineer yourself, having a understanding of technology and tech based products would be ideal.
**What you’ll do**:
Delivery of dedicated services from a mutually agreed Service Delivery Plan.
First point of escalation for customer concerns relating to technical issues
Customer advocate representing customer needs with internal product teams
Coordinating/driving customer technical issues with customer care/engineering/consulting
Avoid serious critical issues, by providing timely resolution to technical and product inquires
Drive Customer Experience improvements through regular services review
Record and document all issues related to customers within established process guidelines
Provide on-site assistance as needed to resolve product issues (mínimal)
Co-ordinate & implement regular knowledge transfer sessions
Ensure customers acknowledge value, resulting in successful ongoing annual renewal
**What you need to succeed**:
Multi-year experience working in consulting / support / account management / development roles
Outstanding presentation skills, and experience organising and handling high-profile customer calls and meetings
Drive and own customer critical issues
Sophisticated written and verbal communication skills
At least 4 Years of full-time experience in Best-in-class support / enterprise customer support environments or related field
Some periodic travel may be required
If you are interested in hearing more about this role then please send us your resume today for immediate consideration
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