Legal Collections Officer

3 months ago

Sydney, Australia Credit Corp Solutions Inc Full time

**Job no**: 494600
**Work type**: Full-time
**Location**: Sydney - Miranda
**Categories**: Collections, Customer Service & Call Centre
- Miranda location, a short walk from station and local shops and eateries
- No weekends or late nights Monday - Friday 8:30AM - 5:00PM
- Supportive training and career progression

**Credit Corp** is Australia's largest provider of sustainable financial services to the credit impaired consumer segment. Our core business specialises in debt purchase and debt collection services and we’re committed to providing sustainable financial solutions delivered responsibly. We work with our customers to agree affordable repayments, which improve their credit standing over time while ensuring they can remain active in the community.

**About your new role**:
This role will be situated in our **Legal Force** area of the business. Legal Force is a subsidiary of Credit Corp and provides specialised debt recovery services to Local Government and Statutory Bodies, including local councils.

As a Local Government, Senior Account Manager you will be working with multiple Local Government clients, managing accounts from the referral stage through to enforcement, communicating and making pragmatic legal recommendations for the best outcome.

**What your new job involves**:

- Manage outstanding accounts on behalf of our clients
- Managing inbound and outbound call activity
- Managing complex legal files
- Build and establish relationships with our customers and clients
- Creating positive outcomes by negotiating repayment solutions
- Problem solving and objection handling
- Uploading and processing legal documents
- Administration tasks and duties

**What we can offer you**
- Flexible hybrid work environment in as early as 6 months (2 days office, 3 days WFH)
- Fully paid training with continued support and coaching leading to growth towards promotion opportunities
- Perks and discounts through our employee benefits platform
- Free membership and competitive rates with our Car Share partner and Novated Leasing options
- Wellbeing and health initiatives including online fitness training, 24hr wellbeing support with our EAP, discounted gym membership, health insurance and eye care plus breakfast and fresh fruit in the office
- Paid volunteer days
- Purchase additional annual leave
- Regular team engagement events
- ‘Dress For Your Day’ from smart casual to business attire

**Who you are**:
Want to start or grow your career in Financial Services with a leading company? Looking for a career change or seeking more security and opportunity?
- Experience in a call centre, hospitality, tourism, retail, sales or similar industries
- Excellent communication skills (both written and verbal)
- Persistence and resilience to have challenging conversations
- Ability to negotiate will be highly desirable
- Share a passion for results and a target driven environment
- A natural problem solver and solution provider
- Basic computer literacy skills
- A desire to learn and take on feedback
- Exceptional critical thinking and judgement skills
- Exceptional time management skills

**Essential Criteria**
- Must be available to work permanent full-time, Monday - Friday 8:30AM - 5:00PM

We are also committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply.

**Advertised**: 23 Aug 2024 AUS Eastern Standard Time
**Applications close**:

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