Pipette Calibration Technician

**How to make an impact**

The environment is dynamic, fast paced and encouraging, with culture of continuous improvement, collaborative and success.

**Key Responsibilities**:

- Carry out calibration, maintenance and repair for pipettes and dispensers.
- Ensure service order are processed efficiently and completed in timely manner, handling customer expectations with efficient response time.
- Follow up with customers on the work progress of maintenance and calibration.
- Handle service process from allocation to completion, including instruments inspection, ordering of spare part, managing service activities and reports via service software to enable accurate invoicing.
- Proactive in seeking new opportunities and continuous improvement, optimizing customer experience and improving efficiency.
- Develop positive partnership with customers, service operation and product specialists to achieve organization revenue target.
- Perform work in accordance to laboratory operational procedures, NATA accreditation requirements and company business ethics, such as ISO17025, ISO8655, ISO9001.
- Adhere to OHS policies and procedures to ensure a safe and healthy workplace environment

Qualifications & Experience
- Tertiary qualification in Science or Engineering degree
- Minimum 1 to 2 years experience in pipette calibration and proficient technical support
- Ability to prioritize work and balance multiple responsibilities and assignments
- Laboratory experience

Skills & Attributes
- Effective communication, in written and verbally with customers and co-workers
- Strong problem-solving and analytical skill, with trouble-shooting strategies to resolve technical issues
- Proven track record to quickly learn large amount of new, sophisticated technical knowledge
- An initiative taker who can work autonomously, with a can-do, positive and professional demeanor.
- Ability to follow work instructions and procedures
- Supportive teammate with passion to success

**What’s in it for you?**

You will receive a competitive salary package and will have outstanding development and career prospects in a globally growing company, and inclusive access to:

- Thermo Fisher’s global university and job training
- Employee referral bonus
- Employee recognition program and performance-based bonus