Customer Service Officer

7 months ago


Sydney Western Suburbs, Australia HAYS Full time

Customer Service - Parramatta location

**Your new company**

A local Government area located in Western Sydney. Providing multiple services to members of the public.

**Your new role**

This position is responsible for working as a member of the Contact Centre Team to meet and improve customer and stakeholder service delivery and respond to customer enquiries and requests in a professional and timely manner.
- Responding to customer enquiries and requests in a professional and timely manner
- Developing appropriate knowledge, skills and attitude to service customer enquiries
- Contribute to the team effort in continually improving processes, systems and customer experience to achieve best practice
- Using Council specific systems to administrate transactions on behalf of internal and external customers

**What you'll need to succeed**
- Call Centre experience (preferable)
- The ability to work effectively with others to provide quality customer service, fulfil customer requests and create customer relationships
- Strong organisational skills
- Great experience with systems and software
- High attention to detail

**What you'll get in return**

You will work for your local Council department, servicing members of the public. You will gain good public sector experience, be provided with training & support. The role will give you 35 hours per week Monday to Friday 8.30am-4.30pm, based in the Parramatta office and paying $30.95ph + super.

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

2787644



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