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Ecommerce Customer Experience Assistant

1 month ago

Belrose, Australia Pandora Full time

**UNFORGETTABLE EXPERIENCES.CREATED BY YOU**

We are currently seeking enthusiastic and results-driven **Customer Experience Assistants** to join our eCommerce team. If you are a pro-active sales professional who enjoys delivering world-class service and you are excited to join a high performing team then we’d love to hear from you.
- **3 Month contract starting from January 2023**

(All contracts include weekends and Public Holidays)

**THE INDIVIDUAL**

You have exceptional customer service and a passion for Pandora jewellery and fashion styling. You have a flare for connecting and communicating with people, and a high level of attention to detail with the ability to problem solve.
- Excellent communicator
- Ability to work well under pressure
- An ability to manage opportunities across different platforms, live chat, online or on the phone
- A positive, “can-do” attitude with the desire to go above and beyond for our customers

**Key accountabilities**:

- Provide every customer with an exceptional customer experience while maintaining our brand standards
- Have excellent communication skills - verbal, visual, and written
- Challenges the status quo, comfortable with change and doing things differently to deliver on a world class customer experience
- Have excellent active listening skills to be able to understand and interpret our customer needs and desires; what they want, and what they don’t want
- Have excellent digital and computer skills to engage with our customers through each communication platform
- Be thorough, efficient, take initiative and operate well under pressure
- Achieve and exceed individual KPI’s

**Pivotal and professional qualifications**:

- Previous customer service experience across either eCommerce or a retail setting is preferred
- Previous retail styling or sales experience is helpful but not essential
- Experience using Salesforce, Zendesk or other call centre CRM/eCom platforms preferred
- Previous digital technology experience using a live chat or video chat preferable

**Personal Competencies**
- Exceptional communication skills, both written and verbal
- Self-motivated with initiative
- Strong attention to detail

**THE REWARD**
- Generous staff discount on Pandora product
- Competitive Pay Rate
- A positive team environment where you create incredible opportunities crafted by you

**Ready to create amazing moments and build your career?**

**Then come and Craft The Incredible with us.**

**Job Types**: Part-time, Fixed term, Casual, Seasonal, Temp to perm, Contract
Contract length: 3 months

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Morning shift
- Shift work

Ability to commute/relocate:

- BELROSE, NSW 2085: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

Work Location: Hybrid remote in BELROSE, NSW 2085

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