Retail Operations Assistant Manager

1 month ago

Belrose, Australia Pandora Full time

The Retail Operations Assistant Manager plays a crucial role in supporting the Retail Operations Manager and the retail team in achieving its goals. They are responsible for supporting operations across the our Owned & Operated and Franchise stores in the Australia New Zealand (ANZ) Cluster. The focus of this role is on driving the front and back-end of retail operations through effective communication and management of key commercial projects and tasks, to support our retail teams.

 

KEY RESPONSIBILITIES:

  • Oversee the support of the Store Network in the ANZ Cluster by implementing strategies to streamline operational tasks and functions of the department.
  • Collaborate with cross-functional departments to manage the collation and distribution of information to retail teams through established communications channels.
  • Manage and ensure the maintenance of the retail App (Connect) platform across all functionalities including Newsfeed, Calendar, Documents, Surveys and Tasks.
  • Partner with the Training Department to drive engagement and usage of the retail App through reporting and driving engagement initiatives
  • Collaborate with cross-functional departments and work independently to execute tasks to support key commercial activities tracked in The Critical Path Meeting and Property and Development meetings
  • Elevate the Store Activity Guide, Weekly Wrap and other communication documents to become a valuable and indispensable document for the store teams to execute on Cycle launches and Key Promotional periods
  • Collaborate with key departments to create materials and processes for peak trade periods to support the retail stores
  • Partner with the customer service department to analyse customer feedback
  • Implement strategies to improve upon customer and Pandorian experiences.
  • Oversee the creation and execution of Retail Incentives and Initiatives
  • Support the expansion of the network by managing the retail operations components of the new store openings process and support new stores and Pandorian’s in their onboarding.
  • Oversee the execution of store support activities by the Retail Operations Executives such as store supplies, stationary, store services and ad hoc store requests.
  • Oversee the management of the Retail Operations Inbox to ensure requests received are being actioned in a timely manner
  •  Support the Ecommerce function in driving and communicating on key initiatives such as Click and Collect

 

The successful candidate

  • 2-3 years’ experience in a retail operations position
  • High attention to detail & process improvement skills
  • Ability to collaborate cross-functionally
  • Excellent problem solving skills
  • Ability to multitask and work to tight deadlines
  • Solution orientated and customer centric mindset with the Retail Team needs and experience front of mind.
  • Skilled in building and maintaining positive relationships with customers and colleagues, demonstrating adaptability in interacting with individuals at all levels.

 

Why work with us?

Our people are an integral part of our success. Our commitment to unforgettable career progression is just the start. We offer a competitive rewards package that is second to none.

Our generous benefits package includes:

  • Office Relocation - North Sydney (August)
  • 60% off staff discount on all Pandora products
  • Hybrid working model
  • Team ‘diamond days’ to connect outside of the office
  • Growth opportunities and career planning
  • Subsidised comprehensive healthcare cover with BUPA
  • Novated leasing
  • LinkedIn learning
  • Generous STIP bonus
  • A day off on your birthday
  • Comprehensive individual wellness support
  • Charitable donation matching

 

About Pandora

The largest jewellery company in the world, we give a voice to millions of people’s loves every day. We sell three pieces of our hand-crafted jewellery every second and have the largest network in the industry, with almost 7,000 points of sale around the globe and a strong online business.

 

Launching in Australia in 2004, Pandora Australia New Zealand (ANZ) has since become the fourth largest market for the Danish jewellery house with 146 stores across the ANZ network, 130 employees in corporate and over 600 employees in retail.

 

We pursue sustainability in everything we do and have set ambitious and measurable targets across every touchpoint of our business, from sourcing through to the materials we use and the marketing of our products. 

 

Our people

Our global workforce is made up of over 33,000 passionate people who, in 2023, helped Pandora record the highest earnings to date, led by a refreshed long-term growth strategy. The pace of our progress has created an energising, ambitious culture where we are empowered to be ourselves and equipped to deliver our very best.

 

As we continue to grow, we also continue to invest in our talent. We’re looking for people who share our values and can help us bring our ambitions to life.

 

If you are looking for a new challenge and feel you have the relevant skills then don’t miss out Please click apply to submit your application.

 

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.

 

 *If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible*

 

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