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Student Information Officer

2 months ago

Adelaide Region SA, Australia Kaplan Full time

**Great opportunity in a leading and established pathway college**:

- **26 days’ holiday, including 1 for your birthday**:

- **Fixed-term contract with full-time working hours, located in Adelaide, start at the end of August, finish mid of November**

**Role**

As a Student Information Officer, you will deliver a world-class customer service experience. You will be the face of the University of Adelaide College and the first point of contact for students, staff and visitors. As a member of the Student Services team, you will assist students with both academic and non-academic needs. Your caring and nurturing nature and professionalism will make a significant contribution to the College community and the success of all stakeholders.

**Responsibilities**
- Be the first tier of support for all student and staff inquiries at the college
- Maintain professional presentation of the service desk area and student common rooms
- Be the first point of contact for staff and student IT issues, and direct to relevant areas for further technical assistance
- Ensure that the service desk is attended at all times
- Assist students to schedule appointments with Student Service team members for inquiries
- Coordinate student letter and transcript requests
- Provide accurate and timely communication of information to students and external stakeholders
- Provide support in organising and delivering college events (inc. Orientations, Exams, Graduations)
- Ensure student feedback is obtained in order to maintain the highest levels of student satisfaction
- Comply with company policies and procedures, including WHS legislation requirements
- Ensure as far as is practicable that the workplace, under your control, is safe and without risks to health

**Requirements**:

- Problem solving and listening skills
- Ability to develop good relationships with and work effectively with stakeholders
- Excellent oral and written communication skills
- Excellent organizational, planning and interpersonal skills
- Ability to work under pressure, prioritize tasks and meet deadlines
- Attention to detail
- IT literate (word, excel, outlook)
- Ability to quickly learn new systems
- Direct knowledge or experience of the international education sector (desirable)
- Up-to-date working knowledge of key legislation, policies and procedures relevant to international students (desirable)
- Working with Children Check or willing to obtain one

**Kaplan International and the University of Adelaide**

Kaplan International (Australia and New Zealand), offers you the opportunity to work for one of the world’s leading providers of lifelong education. We have around 1000 people who work across a range of professional and academic roles in our offices and campuses across the two countries.

The University of Adelaide is Kaplan’s longest standing partner in Australia. The partnership has enjoyed growth over the years, moving to be positioned as the University’s ‘preferred pathway provider’.

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