Student Information Officer

2 weeks ago

Greater Adelaide SA, Australia Kaplan Full time

**Great opportunity in a leading, established pathway college**:

- **26 days’ annual leave including 1 for your birthday**:

- **Be part of an industry leading supportive and positive work **culture**:

- **6-month max term contract based in Adelaide**

**Role**:
As a Student Information Officer, you will deliver a world-class customer-service experience. You will be the face of the University of Adelaide College (UoAC) and the first point of contact for students, staff, and visitors. As a member of the Student Services team, you will be available at all times to assist students with both academic and non-academic needs and help with a range of support services. Your caring and nurturing nature and professionalism will make a significant contribution to the College community and the success of all stakeholders.

**Responsibilities**

**College Service Desk**
- Be the first tier of support for all student and staff inquiries at the College
- Act as the Maintain professional presentation of the service desk area and student common rooms
- Ensure that service desk is attended at all times
- Be responsible for managing supplies/consumables and general College housekeeping

**Student Services**
- Assist students with academic/non-academic needs and help with a range of support services
- Respond to general Student Services online enquiries (via the CRM) and redirecting to College staff for complex inquiries
- Assist with the College’s Attendance Monitoring Process including sending notifications and scheduling appointments with Student Services team members
- Provide accurate and timely communication of information to students and external stakeholders
- Provide support in organizing and delivering College events (inc. Orientations, Exams, Graduations)
- Provide general administrative support for the Student Services team
- Ensure student feedback is obtained in order to maintain the highest levels of student satisfaction

**Work Health and Safety**
- Adherence to Kaplan WHS policies and procedures
- Act in the role of emergency warden for the building
- Assist with the induction of new staff and students to the campus

**Requirements**:

- Minimum of 1-2 years of experience in a comparable administrative or customer service position (essential)
- Ability to work from the office each workday - Monday
- Friday (essential)
- Patience (essential)
- Excellent oral and written communication skills (essential)
- Problem solving skills
- Excellent listening skills
- Ability to develop good relationships with and work effectively with stakeholders
- Excellent organizational, planning and interpersonal skills
- Ability to work under pressure, prioritize tasks and meet set deadlines
- Attention to detail
- Adaptable to the changing work environment
- IT literate (word, excel, outlook)
- Ability to work flexible hours, including overtime and weekends, if required
- Direct knowledge or experience of the international education sector (desirable)
- Knowledge of ESOS, PRISMS, SSVF and regulatory requirements (desirable)
- Up-to-date working knowledge of key legislation, policies, and procedures relevant to international (desirable)
- Working with Children Check

**_Applications close on 18th April 2024_**

**Kaplan and the UoAC**

Kaplan is a leading provider of lifelong education. Kaplan Higher Education, trading as The University of Adelaide College, specialises in providing international students with the first step towards their undergraduate and postgraduate studies at the University of Adelaide. Our range of programs and student support enable us to deliver a world-class pathway education and prepare students for the rigours of tertiary studies in Australia.

The University of Adelaide is Kaplan’s longest-standing partner in Australia. The partnership has enjoyed growth over the years, moving to be positioned as the University’s ‘preferred pathway provider.

Kaplan Australia has been recognised as an Inclusive Employer by Diversity Council Australia. We pride ourselves on being a kind and inclusive organisation that is reflective of our diverse student group across Kaplan Business School, Kaplan Professional and our Pathways Colleges, and truly value the richness and experience of our diverse team. We will use this momentum to continue to enhance our equity, diversity, and inclusiveness.

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