Desktop Support Analyst

3 weeks ago

Perth, Australia Murdoch University Full time

Continuous, Full Time
- Classification HEW0606 | $81,000 - $88,000 plus 17% employer superannuation contributions
- Salary Packaging opportunities
- Ref: JR101651

About Us

Information and Technology Services are a critical partner in the delivery of innovative technology, leadership, and excellent delivery in the advancement of the University’s strategic goals; providing key services across planning and governance, solutions delivery, and operations.

ITS drives the transformation of a truly innovative digital technology experience in creating a vibrant campus for business, industry, start-ups, health sectors, local and global investors, researchers, students, alumni and the broader community to come together to learn, innovate, and collaborate.

The Role

The Desktop Support Analyst has a strong focus in providing superior customer service in relation to the management of the end-user computing environment, including lifecycle management, incident resolution, request fulfillment and configuration of management activities. On a day-to-day basis you will be responsible for:

- Providing exceptional customer service across all support channels
- Provide on-site and remote support for complex technical incidents and requests related to the end-user computing environment, including:

- Personal computers and peripherals
- Mobile devices
- Desktop software and systems
- Classroom technologies
- Network devices
- Contribute to lifecycle management, asset management, and maintenance activities of the end-user computing environment.
- Ensure all activities align with approved license conditions, University policies and financial obligations.
- Contribute to the ongoing development of a comprehensive knowledge base of support and self-help information.
- Support the delivery of an engaging student experience of which excellence in research and quality education are fundamental, aligning to University objectives.

What you’ll bring to this role
- Relevant tertiary qualification in computing or related field, or an equivalent combination of relevant experience and/or education/training.
- Demonstrated commitment to customer service and a professional approach to providing technical support and advice.
- Strong understanding of Windows and MacOS and hardware, Active Directory, device management software, Microsoft Office365, Antivirus and software management.
- Strong interpersonal skills with the ability to effectively communicate and form relationships with a large range of customers, colleagues, and service providers.

Applicants should refer to the Position Description for further details on the work requirements, duties, skills and experience required for this role. Applicants must have valid work rights and be required to undertake a Police history check in accordance with the University’s Employee Background Checks Procedure.

What you’ll get in return

You will be part of a vibrant and talented team, work in an innovative and lively university community and enjoy the benefits that come with working at Murdoch.

Our people enjoy a lively, natural campus and world-class facilities, as well as a range of benefits including:

- Competitive remuneration
- Paid leave entitlements
- Flexible work arrangements
- Salary packaging options
- Employee Assistance Program
- On Campus Services and Facilities, including a Childcare Centre, Gym, Vet Hospital and Chiropractic Clinic

To Apply
- A cover letter including a statement addressing the selection criteria (with reference to the
- Position Description
)
- Your most recent resume (CV)

Position contact:
Glen Ruane, Manager Campus Technology.

Closing date: 29/11/2023 (11:59pm AWST)

The University reserves the right to withdraw this advertisement at any time.

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