Operations Agent

1 week ago

Botany, Australia TNT Express Full time

**The Company**

FedEx Express is one of the world’s largest express transportation companies and has consistently been selected as one of the world’s top 500 companies and the World’s Most Admired Companies by “Fortune” magazine. FedEx provides fast and reliable delivery to more than 220 countries and territories.

As TNT and FedEx officially joined forces on 25 May 2016 this role will support both FedEx and TNT businesses within Australia.

**About the role**:
As an Operations Coordinator you will play a key role in the day-to-day next flight operations, providing the key link between next flight customers, airlines, courier drivers, and internal stakeholders. You will be supported by our Operations Support Agents who will engage our customers regarding deliveries, to ensure we can get their freight to where it needs on the target flights to ensure we meet agreed deadlines.
- Provider customer resolutions for both internal and external customers
- Direct movements of time critical freight for next flight movements
- Collaborate with other teams within the business
- Work closely with airlines to ensure coordination of time critical deliveries

**Experience required**:

- Previous airline experience desirable
- Outstanding customer service experience
- Safety focused with an understanding of chain of responsibility
- Exceptional written and verbal communication.
- Ability to work within a fast-paced team environment

**The benefits**
- Working within a friendly and supportive team environment
- Excellent career prospects
- Training & continuous learning opportunities available
- Attractive base salary + super
- Uniform provided

**The Philosophy**

People-Service-Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivering the highest possible quality of service to our customers. We care for our employees’ well-being and value their contributions to the company.

**The Culture**

We honour innovation, integrity, and commitment. We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams.

**The Mission**

We strive to be the Best Company to work for with the Best Service and the Best Brand in our Industry.

Please note that this position is an ‘Operations Coordinator’ role and the title of this role will be ‘Ops Agent SpS' in line with the global FedEx title structure.

  • Operations Support Agent

    7 days ago

    Botany, Australia TNT Express Full time

    **The Company** FedEx Express is one of the worlds largest express transportation companies and has consistently been selected as one of the worlds top 500 companies and the World’s Most Admired Companies by “Fortune” magazine. FedEx provides fast and reliable delivery to more than 220 countries and territories. As TNT and FedEx officially joined...

  • Operations Agent

    6 months ago

    Botany, Australia TNT Express Full time

    **What you’ll be working on** As on Operations Agent working within our Query Channel team you will be responsible for answering queries from customers, drivers and staff to ensure we exceed our client’s expectation on service enquiries and last mile deliveries, always striving to make every customer experience outstanding. - Provide prompt resolution...

  • Export Air Operations

    8 months ago

    Botany, Australia People in Focus Full time

    International Freight Forwarder - Botany location - hybrid work from home - Stable and supportive working environment An opportunity exists for an experienced export airfreight operator to join this well-established global freight forwarder located in Botany, with work from home flexibility. In the role you will be responsible for the end-to-end processing...

  • Export Sea Operator

    7 months ago

    Botany, Australia Vanguard Logistics Services Full time

    **ABOUT VANGUARD** VANGUARD LOGISTICS has been "making it fit to ship" and leading the less-than-container load (LCL) ocean shipping industry for over 40 years. Our 3,300+ shipping experts in local offices are passionate about delivering superior service to our customers around the globe. We know how to maximise space for the most efficient and...

  • Import Sea Freight Operator

    7 months ago

    Botany, Australia Recruit19 Full time

    Exciting role in sea operations customer service - International freight forwarding company - Onsite parking and close to public transport **You are** a customer service specialist with import sea freight experience. You deliver excellence in compliance and administration to ensure client satisfaction. You work well within a team and can also fly solo when...

  • Import Sea Freight Operator

    7 months ago

    Botany, Australia Recruit19 Full time

    Exciting role in sea operations customer service - Established freight forwarding company - Attractive remuneration package **You are** a customer service specialist with import sea freight experience. You deliver excellence in compliance and administration to ensure client satisfaction. You work well within a team and can also fly solo when needed. If this...

  • Export Sea Operations

    7 months ago

    Botany, Australia Vanguard Logistics Services Full time

    **ABOUT VANGUARD** VANGUARD LOGISTICS has been "making it fit to ship" and leading the less-than-container load (LCL) ocean shipping industry for over 40 years. Our 3,300+ shipping experts in local offices are passionate about delivering superior service to our customers around the globe. We know how to maximise space for the most efficient and...

  • Airfreight Operations

    9 months ago

    Port Botany, Australia People in Focus Full time

    International Freight Forwarder - Port Botany location - onsite parking - Salary negotiable depending on experience An opportunity exists for an Airfreight Operator to join this well-established global freight forwarder located in Port Botany. The company offers a great team environment and excellent working conditions and the successful applicant will be...

  • Warehouse Operator/freight Coordinator

    6 months ago

    Botany, Australia AIRWAY Full time

    AIRWAY have an exciting new role in our Botany Warehouse. Joining a small, collaborative team, this hands-on role is a fantastic opportunity for someone looking for career development in a highly rewarding and varied position. **Benefits of the Role**: - Immediate start - Full training provided - Flexible hours via a rotating 7-day roster - An unrivaled...

  • Export Sea Freight Operator

    1 week ago

    Botany, Australia Recruit19 Full time

    Exciting role in sea operations customer service - Build your export network and advance your career - Attractive remuneration package **You are** a customer service specialist with end to end export sea freight experience. You deliver excellence in compliance and administration to ensure client satisfaction. You work well within a team and can also fly...

  • Customer Service Representative

    7 days ago

    Botany, Australia Recruit19 Full time

    Exciting role within a well-established freight forwarding company - Botany location with onsite parking - Great team culture **You are** a customer service specialist with fantastic communication skills. You have a ‘can do’ attitude and gain satisfaction from solving customer problems. You are great with computers and have great attention to detail. If...

  • Manager, Strategic Initiatives

    3 hours ago

    Botany, Australia BRP Full time

    YOUR KEY RESPONSIBILITIES The primary purpose of this role is to identify, structure and lead the development of business opportunities as well as identify and implement processes improvement while creating synergies. Reporting to our Regional General Manager APAC, your responsibilities are: Strategy initiatives and Business development Lead the...

  • Export Sea Supervisor

    9 months ago

    Port Botany, Australia People in Focus Full time

    Supervisory/team leading experience required - Botany location - Salary negotiable An opportunity exists for an experienced export sea freight supervisor to join the team with this global freight forwarder, located in Port Botany. In the role you will be responsible for end-to-end processing of export sea freight shipments as well as overseeing and...