Customer Service Librarian

1 month ago

Windsor, Australia Hawkesbury City Council Full time

**Closing date**: 10/11/2024 11:59 PM AUS Eastern Standard Time**Location**: Windsor, NSW**Department**: Arts and Culture**Employment type**: Full-Time- Be passionate. Be progressive. Hawkesbury City Council._
- ** Full Time / 9 Day Fortnight**:

- ** Salary from $86k per annum + 11.5 % Super**:

- ** Fitness Passport**

Hawkesbury City Council is the largest local government area in metropolitan NSW covering 2,800 square kilometres, incorporating both urban and rural communities. We are committed to working together to deliver outcomes for the community through innovation and best practice.

**The Role**

Reporting to the Library Coordinator and working across Windsor and Richmond Library locations, the purpose of this position is to lead the library customer service team and be accountable for the delivery of effective, efficient, and inclusive library and information services that fulfill the strategic priorities of the Arts and Culture branch and the needs of the Hawkesbury community.

**About You**

You will be positive and energetic with demonstrated experience building, leading and motivating high performing, customer focused teams. This experience will be coupled with a minimum of 3 years professional experience operating in a similar role within a public library. You will be a creative and innovative thinker with excellent organisation, time management and problem-solving skills.

**Essential Criteria**
- Degree qualification in Library and Information Services, or equivalent, recognised by Australian Library and Information Association (ALIA)
- Minimum 3 year’s professional experience in a similar role in a public library
- Experience in building and leading high performing teams
- Experience with collection development in a public library
- Experience and knowledge of contemporary library service issues and a sound working knowledge of governing legislation and frameworks
- Experience in proposing innovative and creative and alternatives to improve library services
- Strong ability to analyse the needs of the community to deliver high quality customer service, and information, lending and readers advisory services
- Capacity to continuously evaluate resources, systems, processes and procedures maximising team productivity, and positively support staff during system changes
- Expert skills in using digital, online technology
- Expert information retrieval and research skills
- High level proficiency with Microsoft Office Suite and the ability to become skilled with unfamiliar software and technology
- Class C Drivers Licence
- Working with Children Check (WWCC)

**The Rewards**

An attractive salary will be offered to the successful applicant commensurate with qualification, skills, and experience.
- Great working environment
- Fortnightly Rostered Day Off
- Paid Parental Leave
- Health and Wellbeing Program
- Long Service Leave after 5 years
- 15-days sick leave
- Training and Development Opportunities
- Employee Reward and Recognition program
- Employee Performance Review and Planning System
- Fitness Passport OR Corporate Rate Gym Membership - Oasis Leisure Centre
- Social Club - BBQs, Christmas parties, raffles and activities
- Employee Assistance Program for employees and their family

**To Apply**

**Applications close Sunday, 10 November 2024**

Applicants who do not address the selection criteria may not be considered for this position.
- Please note that the canvassing of Councillors in relation to these matters will automatically disqualify the applicant from this process._

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