Customer Compliance Officer

7 months ago

Windsor, Australia ClickMe Cars Full time

**About us**

ClickMe Cars is a new player in the car subscription industry.

Our unique offering has led to significant business growth over the last 3 years. We're looking for a team player to join us to keep the business under control as we grow to the next level.

We are a small team - so your efforts will make a difference.

We believe in doing things differently - so your ideas will be listened to.

We are growing - so you will be part of shaping our exciting future.

Your role will evolve based on the business’ needs and your natural talents and experience.

**About you**
- **Critical thinker and decision maker**:

- You understand the situation, consider the options and select the most appropriate course of action.
- **Evidence based**:

- You ensure that decisions are based on verifiable facts.
- **Service orientated** - You're actively looking for ways to help our customers and the team.
- **Clear communicator**:

- You're easy for others to understand in verbal and written communication.
- **Active listener **-Giving full attention to other people, taking time to understand the points being made, asking questions as appropriate, and not interrupting.
- **Time Management** - You prioritise your work and manage your time to achieve the best outcome.
- **Adaptable & Flexible** - You are comfortable with changes in the workplace and can roll with the punches.
- **Drivers licence** - You have a driver's licence or are willing to getting one.
- **Support local** - You live within 45 minutes drive of our office.
- **Computer skills** - You know your way around Xero and Google Workspace (Sheets & Drive), or you can learn quickly.

Specific car knowledge is not required for this role.

**About the role**

You're the one that ensures our customers are subscribing to cars in accordance with our policies and procedures. You'll do this by:

- Requesting car-related information such as odometer readings and service bookings from customers, recording the information and responding to customers where required.
- Reconciling payments in Xero, sending customer payment reminders, and coordinating car recovery where required.
- Receiving cars from customers at the end of their agreement and refunding bonds.
- Processing bills in Xero and paying monthly accounts.
- Liaising with our fleet insurer and third party insurers to recover funds.

Work from home: some parts of this role can be completed from home. This role is mostly based in the office.

**Benefits**

When you work with ClickMe Cars, you also get these great perks:

- Event perks: we believe in fun and celebrating achievements
- Team lunches: team lunch is on us, every week.
- Car perks: Need a car? Or something for your car? We've got the best prices in town and always look after our team.
- Staff gym: we have a gym in the office just for staff.
- Autonomy: work directly with the business owners - no middle management here.
- Growth: grow your career as the business grows.
- Flexibility: flexible work hours where the role allows.

**Our culture**
- We are very outcome focused and detailed oriented.
- We love a laugh and a story - especially during the weekly team lunch.
- Overtime is occasional - not all the time.

**Diversity**

We strongly value diversity and we hope you do too. If you have a diverse background, we want to hear from you.

**Salary**: $65,000.00 - $75,000.00 per year

**Benefits**:

- Employee discount
- Free food
- Gym membership
- Parental leave
- Professional development assistance

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Windsor, QLD 4030: Reliably commute or planning to relocate before starting work (required)

Licence/Certification:

- Driver Licence (required)

Work Authorisation:

- Australia (required)

Work Location: Hybrid remote in Windsor, QLD 4030

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