Customer Care Centre Co-ordinator

2 weeks ago

Holland Park, Australia Invocare Full time

InvoCare is an industry leader within the funeral industry, we currently operate over 300 funeral locations, 17 cemeteries and 29 crematoria, throughout Australia, New Zealand and Singapore and growing.

**About You**:
You pride yourself on your exceptional service and have solid experience working in a contact centre environment or in a care industry and are looking for a new career opportunity. You have a high level of empathy and resilience. You are looking to work in a high performing team and enjoy a fast paced environment where no two calls can be the same.

Our industry is unique, and your experience in demonstrating empathy and sensitivity when dealing with end of life related inquiries is key. This is a great opportunity to develop your knowledge across the funeral industry and the InvoCare brands whilst being the initial contact point for our families.

**Your new role**:
As a Customer Care Centre Co-ordinator, you will help support families through a pivotal time in their lives. This is achieved by delivering our services to client families through a culture of CARE and excellence. Not only will you be joining a nationally recognised customer care centre you will also become part of our wider operations team - one of the highest engaged areas in InvoCare. We value and invest in our people and rally around a strong core culture of CARE and empathy, which makes work, engaging and purposeful.

The role primarily involves:

- Being a first point of contact for families in the initial steps for arranging a funeral
- Organising transportation of a loved one into our care
- Delivering a strong customer experience
- Assisting with enquiry follow-up and assorted calls relating to our funeral home brands and cemetery and crematoria memorial parks We are looking for extraordinary people to fulfil the below static rosters:
Mon/Tue/Sat: 9.30am - 2.30pm

Mon: 10am - 2pm, Thurs/Fri: 2pm - 10pm

Mon/Sat/Sun: 8am - 2pm

**Benefits of joining InvoCare**:
You may not have considered this industry before, but we provide vital services to families that helps them to celebrate the lives of those they loved. Our staff live our values every day and get to experience the gratitude that comes with offering such a meaningful service. The benefits you can receive include:

- Reward and recognition programs
- Tailored induction and training programs
- Well designed and fitted out locations with the latest facilities to assist in providing an exceptional client family experience
- Networking opportunities across the business and with peers
- Birthday and paid parental leave
- Free access Employee Assistant Program
- Annual family day social events
- Flexible work hours, we offer shifts that fit around your life and commitments
- We are a diverse workplace and equal opportunity employer Set remuneration bands with regular performance discussions and remuneration reviews

**How to Apply**:
InvoCare is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth.

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