Desktop Administrator

4 weeks ago

Sydney, Australia Thales Full time

We’re inventing the future, right here, right now, at Thales. We design the critical security solutions of tomorrow by combining the curiosity to explore, the intelligence to question and the vision to create. Together we solve complicated problems by combining our experience in the market with our leading research and development capabilities.

Thales is seeking a skilled Desktop Support Technician to join our team. As part of our squad, you will play a crucial role in providing Level 2 on-site IS/IT support for all IT systems within scope of our Service Level Agreement (SLA). Your responsibilities will include assisting with desktop-related technical issues & supporting IT services, ensuring efficient operations.

**KEY ACTIVITIES AND RESPONSIBILITIES**

As an Desktop Technician, you are accountable for:

- Comply with and assist in the enforcement of Thales Security Policies and Procedures
- Comply with all relevant company Occupational Health, Safety and Environmental policies, framework and work practices with the intent of preventing or minimising accidental exposures to self, colleagues, visitors and/or the environment and to ensure a safe work practises at all times.
- Identify and troubleshoot system problems in order to improve performance and reliability

**KEY KNOWLEDGE AND EXPERIENCE**

To be successful in your role, you will have demonstrated and/or acquired the following knowledge and experience:
**ABOUT YOU**
- Minimum 3 years of proven experience in a heavy customer focus position involving technical knowledge and supporting an organisations' products and services
- Time-management skills and the ability to establish reasonable and attainable SLA for resolution
- Strong proficiency with Windows desktop, server platform e.g - Active Directory, SOE & SCCM & Mobile technologies
- The ability to “step up” and work with senior leaders, as well as ability to provide onsite support to our users
- Ability to work both independently as well as part of a team
- Ability to prioritize and manage several workstreams and project rollouts efficiently
- Proven critical thinking and experience troubleshooting across a range of systems
- Strong interpersonal and communication skills in the resolution of software and hardware issues
- Ability to troubleshoot computer hardware issues
- Troubleshooting and Installing Windows Operating Systems
- Ability to work in high volume fast paced environment with multiple stakeholders
- Flexible and reliable
- Eager to learn new skills
- Good problem solving and root cause analysis
- Good documentation skills
- Display passion, high performance, and a strong willingness to take ownership of tasks and responsibilities.
- Strong knowledge of User & VIP Support and familiarity with ITIL methodology.

Wellbeing matters at Thales, and where possible we encourage flexible working.

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