IT Helpdesk

2 weeks ago

Sydney, Australia Partners in Performance Full time

**Partners in Performance **is a global management consulting firm that works hand-in-hand with our clients to deliver sustainable results in business performance. Our firm has real scale and a demonstrated track record with reach across Australia and New Zealand, South East Asia, Africa, North and South America, Europe and Middle East. As a Firm, we are about Unleashing Potential in our clients and our people.

**Purpose and Responsibilities of the Role**

The IT Helpdesk Support Technician’s primary task is to provide Level 2 Helpdesk support for requests that are submitted to the IT Helpdesk. The role will require you to resolve or escalate the support calls within the agreed SLA timeframe.

As a Level 2 Technician, you will support customer issues such as password resets, system access requests, desktop related questions and provide solutions for problems. You will also be required to fulfill service requests that need IT involvement.

The role will be based in Sydney and will form part of an overall IT department remotely supporting employees across the globe.

***

**The role has two core accountability areas:

- **

1) Providing exceptional Level 1 (helpdesk) and Level 2 (desktop) IT Helpdesk support to our staff located in the Sydney office and remote locations across the globe. Support will be provided via telephone, remote control, and instant chat

2) Managing and supporting priority projects (when needed)

**Key Competancies**:

- Problem solving
- Customer focus
- Communication (oral and written)
- Prioritising
- Decision making/judgement
- Learner attitude
- Planning, organising and time management
- Attention to detail
- Degree qualified in IT or relevant discipline or can display relevant industry experience
- 2+ years’ IT Helpdesk and Desktop Support experience
- Strong customer service skills, with a view of ‘being there to help’
- Ability to work independently of team peers who are based in other global locations and deliver on commitments made
- Excellent communication skills
- An independent and analytical thinker who can solve problems by citing discrepancies and filling gaps
- Exceptional at prioritising and multitasking
- Ability to build strong working relationships within a global team
- Highly process orientated, with a view to define and constantly identify and improve core processes
- Willingness to learn on the job and grow as an IT professional

**When you apply, please highlight your experience in any of the following**:

- Experience in administration and troubleshooting varying technologies within the System/Application Infrastructure environments below:_

Microsoft Desktop Operating Systems - Windows 10 & 11, Mac OSX

Microsoft Office 365 Suite (2016 upwards), Office Mac,

Microsoft Server Operating Systems - Windows Server 2016 or newer

Active Directory Administration

Hardware maintenance, installation, upgrading & diagnostic (PC/Laptop)

Office 365 or virtual server environments

Networking Technologies - LAN/WAN, switches, routers, VPNs

Application support for cloud-based technologies (report building, password resets etc.) e.g., Salesforce, Netsuite, Concur, Moodle

Mobile Device Support (iPhone, Android)
- Other experiences that are preferred but not necessary_

Microsoft Azure Rights Management Services (Azure RMS)

Supporting web conferencing services i.e., MS Teams, Zoom, WebEx,

Managing support calls using the FreshService helpdesk ticketing system

Support remote users via remote access tool i.e., Logmein Rescue

Exposure to the Microsoft Power Platform

Exposure to BI reporting tools i.e., Power BI

Exposure to Single Sign On (Okta)
- Other qualifications that are preferred but not necessary_

ITIL certification Microsoft Certified Professional (MCP)

Power Platform Fundamentals

Partners in Performance embraces diversity and inclusiveness. It’s a part of our culture and has been a steady focus since we started our firm over 27 years ago. If you enjoy working in a fast paced and vibrant environment and are passionate about making a real impact then we look forward to hearing from you as we continue on our exciting growth trajectory.
**Interested?

  • Desktop Support

    4 days ago

    Sydney, Australia Total IT Global Full time

    Desktop Technician will provide day to day local **Functions include**: - Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. - Provide first level contact and problem resolution for customer issues. - Work with Third Party Vendors to remediate...

  • Casual Desktop Support

    2 months ago

    Sydney, Australia Total IT Global Full time

    Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. - Provide first level contact and problem resolution for customer issues. - Work with Third Party Vendors to remediate complex AV issues as needed. - Provide timely communication on issue status...

  • Desktop Support

    6 days ago

    Sydney, New South Wales, Australia Total IT Global Full time

    Desktop Technician will provide day to day localFunctions include: Windows 710, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise antivirus solutions, Helpdesk ticketing systems. Provide first level contact and problem resolution for customer issues. Work with Third Party Vendors to remediate complex AV...

  • Service Delivery Lead

    2 weeks ago

    Sydney, Australia Brennan IT Full time

    We are on the look out for an experienced Service Delivery Lead that is looking for a short term contract in Brisbane joining one of our largest energy clients. **Responsibilities**: - Solution Architectures/Solution Designs to meet company business and cyber-security requirements, including Supervisory Control and Data Acquisition (SCADA) and Process...

  • Cyber Security Graduate

    3 weeks ago

    Sydney, Australia Coachwood IT & Executive Recruitment Full time

    Here is your moment to secure a golden career opportunity with a well established Australian Cyber Security company with an office in Sydney CBD. Due to ongoing demand from a strong customer base this company is growing. Joining a team of Technical Engineers you will work in the Level 1 Helpdesk team and put into practice the skills and knowledge from your...

  • Cyber Security Graduate

    3 weeks ago

    Sydney, Australia Coachwood IT & Executive Recruitment Full time

    Here is your moment to secure a golden career opportunity with a well established Australian Cyber Security company with an office in Sydney CBD. Due to ongoing demand from a strong customer base this company is growing. Joining a team of Technical Engineers you will work in the Level 1 Helpdesk team and put into practice the skills and knowledge from your...

  • Breakfix Engineer

    6 days ago

    Sydney, New South Wales, Australia Zone IT Solutions Full time

    We are looking for Breakfix Engineers for Sydney for a large-scale project. This is a permanent role with a global IT service leader.MS operating System & Digital Devices Administrator and Troubleshooting skills Ability to work and support the end user with Unified Communication and Collaboration tools MS Team Meeting room support – Crestron panel...

  • Level 1.5 Service Desk Contract 4

    3 weeks ago

    Sydney, Australia Genesis IT&T Pty Ltd Full time

    **4- 6 week Contract**: - **IT Service Provider / Private School Client**: - **Location: Strathfield** Our client is a successful and reputable IT managed service provider and they are currently looking for an IT Support Engineer to work onsite at one of their clients in the education sector, a reputable private school based in Maitland NSW. You will...

  • Calling All 2024 IT Graduates!

    4 weeks ago

    Sydney, Australia Coachwood IT & Executive Recruitment Full time

    **Sydney CBD - close to Town Hall train station.** Our client has an opportunity for a dynamic individual with a recent bachelor degree in Information Technology, Networking/Systems, Computer Science, Network Engineering or similar discipline. The company has been around for more than 20 years with partner relationships with Microsoft, Storagecraft, HP and...

  • Calling All 2024 IT Graduates!

    1 day ago

    Sydney, Australia Coachwood IT & Executive Recruitment Full time

    **Sydney CBD - close to Town Hall train station.** Our client has an opportunity for a dynamic individual with a recent bachelor degree in Information Technology, Networking/Systems, Computer Science, Network Engineering or similar discipline. The company has been around for more than 20 years with partner relationships with Microsoft, Storagecraft, HP and...

  • IT Help Desk Analyst

    4 days ago

    Sydney, Australia Genesis IT&T Pty Ltd Full time

    **6 Months Contract (with the view to extend or turn Permanent)**: - **Welcoming and Supportive Environment**: - **Sydney CBD Location** Our client is a leading organisation that values employee well-being and strives to create a positive and productive work environment, who are seeking for a skilled IT Help Desk Support Analyst with ability to provide...

  • IT Help Desk Analyst

    5 days ago

    Sydney, New South Wales, Australia Genesis IT&T Pty Ltd Full time

    6 Months Contract (with the view to extend or turn Permanent):- Welcoming and Supportive Environment:- Sydney CBD LocationOur client is a leading organisation that values employee well-being and strives to create a positive and productive work environment, who are seeking for a skilled IT Help Desk Support Analyst with ability to provide level 1-2 IT support...