Client Services Manager

5 months ago

Oakleigh, Australia Simplerecruit Full time

Southeast Location - Oakleigh

Great remuneration with profit sharing bonuses

Rare Opportunity to make a valued contribution to a growing company

Job Summary to appear in search results.

Manage the office functions and the scheduling of the job bookings, work closely with the Director to deliver exceptional customer experiences.

**The Business**

Our well-established 5-star family business operates as a specialist within the drainage industry, focusing on Melbourne’s Eastern and South Eastern suburbs. The business is unique in that it has been built around the primary aim of delivering the very best customer experience for our clients. This obsessive focus on all aspects of customer care has resulted in the rapid growth of the business over the years.

**The Position**

Due to the growth of the business, a new position has become available in a team that has a passion for delivering excellent customer service. Every day, customers call our office requesting quotations and for our technicians to visit their site. This exciting role involves taking those calls and being responsible for scheduling and coordinating all customer appointments. A degree of flexibility is required with scheduling in case a job takes longer than expected or vice versa, so the role aims to keep in touch with our clients, inform them of when our technicians will be attending and ensuring that their expectations are met.

The role also involves following up on existing quotes/leads, managing our technician's daily routes and workloads and extensive customer follow up after the completion of each job. The focus is always on delivering a positive, professional client experience and exceeding expectations.

Other aspects of the role include office administration and the management of office functions, preparing reports for our weekly/monthly meetings and making valued contributions to our management & strategic meetings. Comprehensive training will be provided, and definitely no cold calling is involved.

This is a full-time position working 5 days 9am - 5pm.

**To be successful in this position you will need**:

- You need to be a multi-tasker and problem-solver. There are many variables that can affect our ability to deliver a planned appointment schedule, including job duration, traffic, weather, etc. You need to stay on top of these variables and be able to make changes to the schedule accordingly.
- You need to be a great communicator and have people empathy as the role involves a lot of communicating to valued customers and our own valued technicians.
- You need to be able to work independently, as the Director may be out on site or on a job. You need to have the initiative and confidence to do your job, to take ownership of your role.
- You need to be a highly organized, structured person who enjoys learning & instigating new processes & systems.
- You need to have an obsession with customer service, with preferably a minimum of 4 years’ experience in a customer service role.

**What we will do for you**:

- We will reward you with the best remuneration in the industry as we only hire the very best people. We want you to invest in your learning with a long-term view.
- After your probation period expires, we will offer you a generous bonus payment scheme based on the achievement of our goals so if you do a great job and the company prospers, you will also share in that success
- We will provide you with the opportunity to be heard and for your input to be valued. We encourage ideas and are always looking for ways that we can improve & evolve. You will be empowered to really make this job your own.
- We will provide a positive work culture where hard work is recognised and success is celebrated.
- Although this is a small family business, career growth will be supported. As the company continues to grow, there will be opportunities to enter management roles, etc.

**Job Types**: Full-time, Permanent

**Salary**: $80,000.00 - $90,000.00 per year

Schedule:

- 8 hour shift

Work Location: In person

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