Hospitality Operations Area Manager

3 weeks ago

Sydney Central Business District, Australia Compass Group Full time

Chartwells philosophy centres on providing tailored, boutique and unique hospitality solutions to the education market. We are passionate about challenging the traditions of these environments by delivering innovative and quality hospitality solutions that reflect the high-street expectations and idiosyncrasies of our market._

**The Role**

As the Hospitality Operations Area Manager, you will be responsible for leading our Site Management teams to grow the Chartwells operations business successfully. Your emphasis will be on creating amazing customer & client experiences in conjunction with running a profitable commercial operation. Whilst understanding the nuances of this managerial position is critical to the success of the business; it's brilliant leadership that is well and truly at the epicentre of this role. The ability to coach and develop teams, as well as building positive client relationships is conducive to success in this position.

**Key Responsibilities**
- Overseeing a portfolio of approximately eight site locations
- Providing leadership to the onsite teams across hospitality retail, boarding, and events
- Achieving client satisfaction and contract retention through maintaining and improving relationships clients and client stakeholders
- Leading and driving new site mobilisations
- Building and leveraging effective stakeholder relationships to achieve business objectives
- Fostering a high-performance culture through continuous improvement and innovation
- Driving operational efficiency that maximises financial results through conversion of business strategy to operational models.
- Actively lead and empower team members by providing them with the support and development to optimise performance, deliver on annual budget targets, improve safety outcomes, increase team member capability & engagement, and facilitate growth
- Create an inclusive, creative and inspiring environment where everyone works together to enhance the customer & client experience
- Travel across the state of NSW in this role will be required

**The Person**
- Experience overseeing multi-site, region, and/or multi-outlet hospitality operations
- Strong and effective leadership skills; the ability to support, motivate, effectively manage and communicate with individuals from diverse backgrounds is essential
- Highly developed commercial acumen with experience managing complex contracts and/or P&Ls
- Strong experience in managing people and business results to achieve outcomes within limited timeframes
- Strong negotiation and conflict resolution skills
- Is uncompromising in the pursuit of high levels of customer satisfaction to deliver a 5 star experience every time
- Is detail orientated with a relentless focus on ensuring uncompromising standards and procedures are in place to ensure the basics are right in all areas all of the time.
- Can inspire and lead others to develop a quality branded operation
- Is a positive, supportive, ambitious leader with experience in carrying out personal development plans, staff training and appraisals
- Excellent communication and personal skills well suited to building business relationships with existing and potential clients at a senior executive level
- Confident in presenting solutions and continuous improvement initiatives to client representatives.
- Ability to research key target markets and new opportunities, reporting and decision-making skills with a results-driven focus
- Strong and decisive leadership skills with ability to build effective and engaged teams
- Strong financial and analytical skills in allocating appropriate resources to ensure a sustainable & profitable business
- Experienced in managing multiple stakeholder relationships and project deadlines with competing priorities and limited resources
- Direct immersion in task delivery and a willingness to balance strategy with practical implementation
- The ability to work collaboratively with senior sector and functional stakeholders

**The Benefits**

As a Manager with Compass Group, you will have the support, infrastructure, systems and processes that you would expect from a global organisational. To be recognised as an employer of choice we also have an attractive benefits program including a competitive salary and incentive scheme, recognition programs and company discounts. If you're looking for a career where you set the standard for personal advancement, then Compass Group is for you. Working together, we will continue to experience success as the industry's best.

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