Customer Services Officer
5 months ago
**Role Overview**:
**Key Responsibilities**
- Respond promptly and courteously to all inquiries.
- Maintain the phone system for easy caller access.
- Align responses with sector trends and ANWHA messaging.
- Validate customers' experiences with empathy.
- Gather triage information while respecting boundaries.
- Redirect off-topic conversations sensitively.
- Address dissatisfied customers within role limits.
- Provide preventive information when possible.
**Skills & Experience**:
- Substantial experience in customer service roles.
- Ability to handle customers with challenging behaviours.
- Desirable: Recent work in community service or with marginalised individuals.
- Proficiency in following phone scripts and relaying information.
- Competence in data recording and spreadsheet usage.
- Excellent interpersonal skills.
- Strong verbal and written communication abilities.
- Exceptional telephone etiquette.
- Calm and pragmatic approach to crisis situations.
**Qualifications**
- Minimum Certificate 3 in Community Services/ Business Administration or equivalent (essential)
- Current SA driver’s licence (desirable)
- Current Safe Environments for Children and Young People - Through Their Eyes Certificate ( or willingness to obtain prior to appointment)
- Current DHS Working with Children Check
- Current NDIS Worker Screening Check
- Current National Police Clearance
In return, you will work in a passionate and motivated organisation where you can see firsthand the positive difference you make in the lives of our community’s most vulnerable. We believe in developing and investing in our team and providing work/life balance through flexible work arrangements.
**What we offer**:
- Salary packaging offering up to $15,900 tax-free pay annually
- Competitive salary based on experience
- 5% Annual Leave Loading
- Strong commitment to personal and professional development
- Comprehensive Employee Assistance Program
- Additional perks including discounted health insurance
For a confidential discussion, please contact Jody Sachs, Manager, Homelessness Services on 0459 845 338
Our employment screenings vary based on role requirements and may involve DHS Working with Children Check, DHS NDIS Worker Screening Check, National Police Clearance, and employment reference checks. These measures ensure we recruit individuals who align with our standards.
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