Customer Service Officer

7 months ago

Greater Adelaide SA, Australia SkyCity Entertainment Group Full time

SkyCity are seeking Security professionals to join our team on a casual time basis.

**So, what does the role look like?**

Our Security Team are passionate about maintaining a safe and secure environment. We are seeking people with exceptional personal presentation and a high level of integrity to join their professional and high performing team. Our Security Team are a vital part of our business not only providing front-line Security services to protect the safety and security of our customers, staff and property but to be the outstanding customer service facing professionals representing SkyCity. They're a dedicated and hardworking team who are often the first point of call for any issues that arise. Your duties will include compliance and regulatory enforcement, incident management, emergency and first aid response. You will need to have availability and flexibility to work rotating shifts over a 24/7 roster including days, nights, weekends and public holidays.

**What you will look like?**

You will have proven experience in a security role, such as a security officer or guard. You will be committed, attentive, and carry a confident presence that naturally earns authority and respect. Previous security experience is essential, and demonstrated customer service skills are crucial. In addition to the above, you will also have:

- A current First Aid Certificate with experience responding to first aid incidents.
- A nationally accredited Responsible Service of Alcohol Certificate
- Exceptional customer service and interpersonal skills
- Strong negotiation and conflict resolution skills
- Demonstrated problem-solving abilities (with examples).
- The ability to remain calm and decisive under pressure
- The capacity to work effectively both in a team environment and independently
- Availability and flexibility to work various shifts across a 24/7 roster
- Proven experience working in a control room environment, including proficient monitoring and management of CCTV systems

Your dedication to maintaining a secure and safe environment, coupled with your ability to manage challenging situations with professionalism and composure, will be crucial to your success in this role.

**What's in it for you?**

Besides working with great people and getting firsthand experience of SkyCity's newest entertainment offerings, you will also be rewarded with a range of employee benefits including;
- Free employee meals available at our employee restaurant
- In-house dry-cleaning service, which is also available for personal use at a discounted rate
- Subsidised car parking and public transport tickets
- Discounts available across SkyCity Adelaide outlets
- Employee reward and recognition programmes
- Fantastic career and professional development opportunities as we grow.
- No recruitment agencies please._
- At SkyCity, our career opportunities are as diverse as our workforce. We don't just embrace differences; we value and support them. Our hiring is centred on capability and performance, regardless of gender, gender identity, race, origin, age, educational background, disability, or religious beliefs. We're here to empower you to shine. Our willingness to adapt ensures you can chart your path with us Join us at SkyCity and be extraordinary by being you._

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