Marketplace Operations Manager

4 weeks ago

Melbourne, Australia Nike Full time

Rejoignez l'équipe NIKE, Inc.

Loin de se contenter d'équiper les plus grands athlètes mondiaux, NIKE, Inc. explore les potentiels, abolit les frontières et repousse les limites du possible. L'entreprise recherche des personnes capables d'évoluer, de réfléchir, de rêver et de créer. L'épanouissement de sa culture repose sur son ouverture à la diversité et sur sa façon d'encourager l'imagination. La marque a besoin de personnes talentueuses, de leaders et de visionnaires. Chez NIKE, Inc., chacun contribue, par ses compétences et sa passion, à jouer un match difficile en constante évolution.

L'équipe de la chaîne d'approvisionnement de NIKE, Inc. est le moteur de la diffusion de nos produits partout dans le monde. Nos experts s'assurent que, chaque année, presque un milliard de chaussures, de vêtements et d'équipements arrivent au bon endroit et au bon moment. Pour s'assurer que cette tâche complexe se déroule sans accroc, les équipes de la chaîne d'approvisionnement travaillent avec un réseau de plus de 50 centres de distribution, des milliers de comptables et plus de 100 000 magasins partout dans le monde. Grâce à elles, l'impossible devient possible, jour après jour.

Marketplace Operations (MPO) plays a critical role in enabling the Consumer Direct Acceleration. Delivering on the consumer promise of a Member Led, digital-first, premium service experience all comes down to our ability to execute. Previously we were a support function offering visibility and services from our supply chain to our customers, but today we become the critical link between our consumer, supply chain and our business partners. Bringing the One Nike Marketplace from vision to reality.

WHO WE ARE LOOKING FOR

As a MPO Manager - NDDC (Nike Direct Digital Commerce), you will be responsible for managing a team to deliver the strategy and business goals of our NDDC Marketplace Unit (MPU), ensuring a premium consumer experience, maximizing service service levels and optimizing supply chain, inventory and orderbook productivity.

With a consumer mindset and strong interpersonal skills, you will connect teams, processes and capabilities to enable our future growth, in service of shaping and optimising our orderbook demand for Nike and our consumer.

WHAT YOU WILL WORK ON

You will lead & manage the MPO NDDC team driven by the NDDC strategy. Focusing on overseeing the day-to-day operational team & driving the partnership between Marketplace Supply Chain and the NDDC MPU. You will be the decision maker and facilitator for connecting Supply Chain with the NDDC Business strategy.

Accountabilities include
- Lead supply chain operational planning and execution for the NDDC business, including key consumer moments across supply chain & business teams to maximize retail performance and deliver premium consumer experience
- Drive territory digital operations excellence through the lens of Consumer Promise metrics and deliver continuous improvement across channels
- Ensure supply chain performance is constantly monitored via specific metrics against the agreed service level agreements and drive actions to improve accordingly.
- Optimization of complete end-to-end supply chain processes for digital: Focusing operations and leading action by identifying needs, gaps and opportunities across the supply chain
- Support online-to-offline (O2O) Capability integration & implementation for NDDC: StS, ship from store, etc.

WHO YOU WILL WORK WITH

You will lead a NDDC MPO team and be part of the MPO leadership team. In addition, you will develop and maintain close collaboration with key partners across the Nike matrix - NDDC+ Core Team, Marketplace Planners, MPU Leads, Inventory Operations, Finance and Integrated Fulfillment Planning.

You will be a key member of the APLA GEO Omnichannel MPO team and partner with the team to co-develop and deploy supply chain capabilities and services to operationalize our direct-to-consumer strategy.

WHAT YOU BRING TO NIKE

You will need the following skills to be successful in this role:

- Bachelor’s Degree, or combination of relevant education, training, and experience.
- Minimum 3-5 years experience in Supply Chain, Project Management, Partner Management and Process Improvement.
- Ability to handle ambiguity, team leadership, process improvement, analytical problem solving, leadership level communication.
- Experience leading Performance Management and fulfillment metrics with actionable insights
- Demonstrated success influencing others, leading change and achieving business results through storytelling, both written and verbal to technical and non technical audiences.
- Experience building and leading effective high performance teams, influencing others and communicating effectively cross functionally and for all levels of the organization
- Ability to build strong relationships and create trust among those with diverse personal styles.
- Advanced understanding and knowledge of retai

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