Trainee Customer Service Officer

2 months ago

Sydney, Australia G&C Mutual Bank Full time

Financial Services
- Traineeship opportunity - gain a qualification and work experience
- Career progression path

**Your Organisation**

Come and join a collaborative and supportive team that works with purpose to empower its customers to be confident about their financial future.

Established in 1959, G&C Mutual Bank has grown to be one of Australia’s strongest customer-owned banks. Customer focussed and values-driven, we make responsible, ethical decisions that benefit our customers and the community. Our profits are reinvested to provide better products and services for our customers.

If that ethos resonates with you, we’d like to hear from you. Experience the G&C Mutual Bank difference - It’s your bank, because you own it.

**Your Opportunity**

Are you looking to get your foot in the door to a career in Financial Services? We have a fantastic opportunity to get you there with a fully funded Traineeship position in our Member Service team. In this role, you’ll get valuable work experience over a twelve-month period while completing an accredited qualification in Financial Services. With time designated to complete your studies, the traineeship also includes mentoring and coaching to set you up with the skills you need to pursue a career in the industry.

Key aspects of the role that you will learn include:

- Developing your knowledge of the Banking industry with a focus on customer service
- Assisting with enquiries and providing information relating to our product and service offerings
- Processing customers’ branch transactions
- Delivering quality service through face-to-face, online and contact centre channels
- Developing your administration and interpersonal skills
- Using various systems related to banking services and developing general office / admin skills

The position is based in Sydney CBD with easy access to transport routes and other amenities.

**Your Profile**

We’re looking for someone who:

- has good written and verbal communication skills
- is team oriented and interested in working in a busy environment
- is interested in pursuing a career in Financial Services
- has a service / customer-oriented mindset

**Your Benefits**

We value our employees by providing:

- Discretionary bonus based on organisational performance
- Discounts on financial and lifestyle products (some with qualifying period)
- Option to cash out annual leave
- A paid volunteering day each year
- Incentives for independent study
- Opportunities for ongoing learning and career development
- Access to Employee Assistance Program
- Corporate wardrobe

We’ve built a team that values service, teamwork and integrity, to go above and beyond for our members. We have a focus on performance and continuous improvement and work collaboratively to get it right. As a member of the Diversity Council of Australia, we recognise the benefits that diversity brings to our organisation. We strive toward a collaborative culture which capitalises on the diverse skills, backgrounds and experiences of our employees.

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