Dental Receptionist Bankstown

1 month ago

Bankstown, Australia Primary Dental Full time

Above award wages and penalty rates
- Caring & supportive environment with room to grow
- Full induction/training and support

**The Company**

Primary Dental is one of Australia's largest Dental Support Organisations, supporting a nationwide network of over 200+ independent dentists in 60+ dental centres across Australia. We are a family of 50+ Dental support team members, 300+ Dental Assistants and a Dental Management team made up of people with decades of experience working in and managing dental practices. We are proudly part of the ForHealth Group.

**The Role**

This is an exciting opportunity to manage our highly rated dental centre in Bankstown. As a Dental Coordinator, you will be responsible for the ongoing success of the dental practice and will have the opportunity to grow as a leader.

**The Responsibilities**
- First point of contact for patients either face to face or over the phone.
- Use Dental4Windows system to book and queue patients to see a HCP
- Assist patients and third parties with enquiries.
- Ensure confidentiality and privacy guidelines are followed when dealing with patient information.
- Delivers industry leading patient experiences
- Ensure patient confidentiality is maintained at all times
- Encourages the dental team to maintain best practice standards in patient care and customer experience
- Manages difficult conversations and conflict and deals with negative feedback in the appropriate manner
- Calls answered within three rings Assigned work is completed by the end of the day.
- Patient records correctly filed.
- Answering calls, faxing, photo copying, mail distribution, compiling and transferring patient files, and Work Cover administration.
- Manages patient and dentist concerns in a timely and respectful manner in the absence of the Dental Coordinator
- Opens the dental practice each weekday morning when required
- Have a full understanding of the administration systems and work processes
- Escalates repair and maintenance issues with applicable centre support contacts (including technology, facilities etc.)
- Monitor stock control - review stock holdings prior to ordering, rotate stock as required, reduce incidents of over-ordering
- 100% accuracy is to be maintained around all Health Fund claiming complying with fee structure set down by the individual Health Funds
- Ensure all billing is completed under correct service provider and responsible party

**About you**

A team player who is friendly, enthusiastic, and self-motivated with a customer-first attitude and driven by kindness, integrity, and respect.
Additionally, you must have
- Knowledge of D4W Software
- Past exposure in the dental industry
- Extensive experience in exceptional customer service
- Great time management skills and highly organised
- Understanding of infection control procedures
- Excellent communication skills
- An ability to handle pressure and multi-task

**The Benefits**

This is an opportunity to make a real difference and be part of a growing organisation
- A secure opportunity with the flexibility to work at any centre throughout Australia
- Ongoing professional development and career progression
- A fun, supportive culture with a team that loves to connect and celebrate achievements
- Comprehensive on the job training and support
- Supportive dental management team with decades of experience
- Uniform provided
- Discounts on dental treatments for you and your family
- Access to corporate staff discounts

Evidence of immunisations will be required prior to commencement.

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