Fleet Controller

5 months ago

Melbourne Airport, Australia Team Global Express Full time

**JOB DESCRIPTION**

**About Team Global Express (formerly Toll)**:
Providing superior customer experiences and operational excellence, Team Global Express is Australia’s largest intermodal logistics provider.

An Australian owned business (established in 1888), we employ over 10,000 employees across over 150 locations. We build unique, innovative and tailored solutions across road, rail, air and sea; providing transport, logistics, and business solutions to customers throughout Australia and New Zealand.

Supported by Allegro Funds (Australia’s largest transformation private equity firm), it’s a really exciting time to be joining TGE. Investment is unprecedented, as we continue to expand our business portfolios.

**OVERALL PURPOSE OF THE JOB**

As a Fleet Controller, you will be responsible for the deployment of appropriate vehicles, equipment and relevant driver expertise to support customer pick-ups and deliveries. You will report directly to the Radio Room/Local Trailer & RSC Manager, contributing towards supporting operations and service delivery. Key to your success will be your capacity to direct the fleet to maximize productivity and meet customer needs.

You will be responsible for coordinating driver resources to ensure Team Global Express Parcels meets our customer’s expectations of high-quality service. You are also responsible for improving operational efficiency, improving service levels, ensuring safe processes, effective use of technology and synergies released.

**PRIMARY DUTIES & RESPONSIBILITIES**

**Execution of strategy and operational focus**
- Maximizing the use of productive PUD resources
- Responding to drivers and customer service staff promptly
- Ensuring effective communications both to and from the fleet
- Control the fleet via radio communications in the most efficient and economical manner that also meets customer service requirements.
- Ensure jobs are allocated in a manner that ensure safety and legal compliance.
- Work closely with Operations management to ensure runs are always organized in a manner that ensures high levels of productivity, fairness and equity amongst drivers.
- Allocation of pick-ups through computer system and ensure no pickups are missed.
- Use allocation systems in the most efficient manner possible.

**Your role will also include, but is not limited to the following**:

- Allocation of pick-ups through computer system and ensure no non pickups
- Ensure that and special customer delivery or pick up information is relayed to drivers promptly
- Liaise with customers as necessary concerning changes to jobs. (Delays, modifications etc.)
- Provide a time critical, satisfactory resolution to internal and external customer queries and initiate action to prevent the occurrence of service non conformity
- Ensure that vehicles that may not have a two-way radio, telephone in at regular intervals
- Receive and implement job modifications
- Ensure safe working practices including handling of Dangerous Goods and OH&S regulations
- Providing sound guidance to drivers in the case of breakdowns, emergency situations or other situations where drivers require experienced support
- Participate in toolbox meetings, performance review interviews and training as required
- Constantly work to promote safe work practices and safe working environments

**Diversity and Inclusion**

We celebrate difference.

Why Team Global Express - Team Global Express

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

It’s never been a more exciting time to join our team.

As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.

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