Parts Manager

2 weeks ago

Dandenong, Australia HC FORKLIFT AUSTRALIA PTY LTD Full time

**Company Overview**

Hangcha Forklift Australia Pty Ltd, established in 2022, is a wholly-owned subsidiary of Hangcha Group, a global leader in material handling equipment. With over 4,500 employees worldwide, Hangcha ranks among the top eight manufacturers in the industry.

This is an exciting opportunity to join a rapidly growing company with tremendous potential. Our headquarters, located at 20-24 Bessemer Drive, Dandenong South, VIC 3175, houses a large inventory of spare parts and forklifts. We are committed to delivering high-quality forklifts and warehouse products, as well as outstanding services and support to our dealers and customers nationwide. At Hangcha, we strive to offer you more choices and make material handling easier.

**Job Summary**

This role directs, plans, and manages the parts service operations for dealers and customers. Responsibilities include overseeing parts inventory, maintaining optimal stock levels, and supervising the Parts team to ensure prompt and efficient transactions. The role serves as a key liaison between dealers, customers, and the company regarding parts, manuals, and other inquiries.

**Responsibilities**
- Oversee the Parts department to ensure high levels of dealer and customer satisfaction.
- Develop and implement sales strategies to drive growth in the Parts department.
- Collaborate with the service department and other departments to effectively support dealers.
- Use computer systems to identify forklift and material handling parts for dealers and technicians, including creating and managing spreadsheets and databases.
- Maintain adequate stock levels to maximize initial fill rates while achieving defined inventory turnover goals.
- Compile and provide recommended parts lists for dealers.
- Manage daily parts operations, including processing work orders and coordinating with the Service department.
- Collaborate with factory counterparts to address and amend inaccuracies in parts manuals.
- Build and maintain an effective Parts team through recruitment, training, development, and fair treatment of employees.
- Meet regularly with the Service team to ensure proper stocking levels, identify new opportunities, and enhance customer service.
- Perform additional duties as assigned by the company.

**Qualifications**
- A minimum of 5 years of experience in a forklift OEM or dealer Parts department.
- Bilingual proficiency in English and Mandarin is required to support communication with local and overseas teams.
- Strong service orientation and time management skills.
- Ability to solve complex problems and manage inventory effectively.
- Experience with inventory and parts management systems is an advantage.
- Demonstrated ability to work collaboratively in a fast-paced environment.

Pay: $80,000.00 - $100,000.00 per year

Schedule:

- 8 hour shift

Supplementary Pay:

- Bonus
- Commission
- Weekly bonus

**Experience**:

- Parts: 5 years (preferred)
- Sales: 3 years (preferred)
- Customer service: 3 years (preferred)

**Language**:

- Mandarin (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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