Journey Expert, Product Management

4 days ago

Melbourne, Australia ANZ Banking Group Full time

About the role

The Deposits Tribe are responsible for the end to end management of ANZ’s transaction and savings customers and products. Our mission is to help our customers achieve their goals by providing the right solutions when it comes to how they want to save, use and manage their money. The ANZ Deposit Tribe is known for its great culture of collaboration, delivery, high performance and fun, supported by an approachable and inspiring leadership team. In joining this Tribe, you will be working a group of highly engaged, diverse and interesting people.

As a Journey Expert (Product Management), your mission is to enable the optimisation of existing end-to-end customer journeys and improve the customer experience by devising new, innovative solutions, services, products or propositions. You will also be supporting Deposits portfolio to comply with a changing regulatory environment and adhere to internal governance practices to minimise risk.

Within the Proposition and Customer engagement squad, this role will play an integral role in collaborating within the team to form new customer engagement propositions for ANZ Classic and cross stacked customers (i.e those who have Classic and ANZ Plus) with a product lens all the way through to the change management and execution of these campaigns. Part of this role will involve maintaining and optimising the performance of BAU propositions and operating models of existing customer engagement propositions and metrics and review of existing customer collateral reviews. Having a data driven, commercial mindset/experience to all the above is a skill favourably looked upon for an exciting and dynamic role like this.

**Role Location**: 833 Collins Street, Docklands VIC 3008

**Role Type**: 10-month Secondment/ Fixed-term, Full-time

Who are you?

A team player - You know we only win if we all win. You recognise and value the different perspectives and skills your colleagues bring. It is not about being a hero but jumping in and contributing to the successful delivery of the team’s mission
The customer’s biggest fan - You demonstrate a thirst for better understanding the customer and define the problem and develop solutions through their eyes
Comfortable being uncomfortable - You are comfortable with uncertainty and have the ability to effectively manage yourself through ambiguity and change
Continuous improvement junkie - You constructively challenge the status quo, look for better ways to do things and passionately advocate continuous improvement
Committed to your own and other’s growth - You strive to stretch and grow yourself and others by identifying your own development areas, seeking feedback and providing feedback to others to help them learn and grow everyday
A problem solver - You are energised by tackling complex problems and use critical thinking, your network, skills, knowledge, and available data to drive better outcomes for our customers and the bank
Risk savvy - You build sustainable solutions that protect customers, stakeholders and the community
Commercially astute - You have an understanding of commercial levers, customer and growth drivers for a Deposits business
What will you bring?

We know not everyone will bring all of the skills and experience, and at ANZ we are focused on people bringing a growth mindset to their approach to work. Some of the skills we are looking for are below, but don’t worry if you don’t have all of these as learning on the job is the way we work.
But back to some of the skills
- An intense passion and curiosity for customers, their needs and wants, putting them at the centre of everything you do
A desire to optimise customer journeys and experiences
Existing functional experience or expertise in one or more of the following disciplines: Product Management, Customer Segment / Channel Management, Proposition Development, Business Analysis, Change Management / Implementation, Assurance, Finance.
Ability to explore customer needs in a data-driven way, develop and implement innovative solutions, test the outcomes, and iterate
You are adept at juggling competing priorities in a fast paced, demanding environment and have strong internal and external stakeholder management skills.
Interest in and affinity for technology and digital
Strong relationship building skills and be able to work in cross functional teams to embed quality outcomes.
So, why join us?

There’s something special about being part of ANZ. From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.

But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.

We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs

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