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Help & Advice Technical Consultant - Remote

2 months ago

Padstow, Australia DuluxGroup Full time

**Work options**: Hybrid

See Job Description

**About the role**

A great opportunity to bring your creative flair and join our amazing Help & Advice online team as a LiveChat Project Support Crewmember. Our office is located in Padstow NSW, however this role is available to work remotely and full training will be given.

This position requires you to communicate with customers and consumers via LiveChat to answer questions, solve problems, troubleshoot, and offer project advice. Our aim is to engage with our consumers on their paint journey, with the ultimate goal of providing WOW experiences every step of the way.
- This role is Monday to Friday 40 hours per week, with rotating shifts between the operation hours of Monday to Friday 6.00 am - 7.00pm and a rotating Saturday (Agents are asked to work 1 Saturday per month) - Additional benefits in role include 1 RDO per month. _

**Responsibilities**
- Providing colour design choices to consumers
- Answering product related questions
- Recommending products across our brands in line with the consumers enquiry
- Basic troubleshooting
- Complete ad-hoc tasks as required

**Benefits**
- 1 RDO per month
- Support for your health and wellbeing via our ‘Wellbeing at Dulux’ program
- Supporting the Community’ action day for you to give back to your community
- Access to learning and development opportunities to accelerate your growth
- Generous parental leave offering for primary and secondary carers
- True recognition through our various employee award schemes
- Access to the DuluxGroup product ranges at a generous discounted rate

**Skills & Experience**

You’ll bring clear and professional communication skills along with a proactive, customer-focused approach. As a great team player, you’ll be hardworking and flexible, and will be motivated by working in a fast-paced environment. Other key skills and experience include:

- Great customer service (min. 2 years practical experience in customer service role)
- Proactive, supportive and demonstrates good initiative
- A passion for colour/interior design
- The ability to move through a website and other data sources to find and transmit both information, encouragement, and excitement
- Excellent verbal and written skills are compulsory for this role, along with excellent typing skills
- HSC or external certificate e.g., TAFE and above preferred

**About DuluxGroup**

DuluxGroup is a leading marketer and manufacturer of premium branded products.

We employ approximately 4,000 people in Australia, New Zealand, Papua New Guinea, South-East Asia, China and the United Kingdom.

DuluxGroup is made up of six main business areas comprising of 50 well recognised brands, this opportunity sits current within our Dulux Paints and Coatings business.

Dulux Paints and Coatings is Australia’s leading marketer and manufacturer of premium branded decorative paints, woodcare coatings and texture coatings.

Culture

At DuluxGroup, we are united by a shared set of values and behaviours that guide the way we work. We offer a supportive and collaborative workplace that values a diversity of perspective. We strive for an innovative, flexible and inclusive workplace where employees can perform at their best.

DuluxGroup welcomes qualified applicants, regardless of your gender, sexual orientation, race, religion, age or disability. Talent is our only criteria. Let us know if you need any special accommodations to participate fully in the recruitment process.

How to apply

Click APPLY or contact John Christou 0456 877 417 for a confidential discussion.

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