Help & Advice Customer Service Consultant

5 months ago

Padstow, Australia DuluxGroup Full time

Terrific company culture (check us out on Glassdoor)
- Hybrid role
- Supportive environment & ongoing product training

**About the role**

We’re looking for a friendly customer-service focused professional to join the small and vibrant team to deliver exceptional consumer advice across a range of interaction channels.

In this varied role, you will support queries for our Dulux rewards program for painters, work with trade channels and support our painters app. Every day is different, and you will learn and grow so much. This role provides you brilliant exposure, as it works with various SBUs across the Group.

The business will support those who wish to step into this space with a strong training and on-boarding program at the start of your journey with us.

This is a full-time role, with hybrid working arrangement between** **home and office based out of our office in Padstow.

**Responsibilities**
- Booking Colour Consultations & liaising with Designers in both AU & NZ
- Helping our Account holders with any Loyalty & Rewards queries both AU & NZ
- Booking in courses with the Training Academy both AU & NZ
- Liaising with internal stakeholders to assist with adhoc duties
- Updating and help to manage our CRM with customer details
- Identifying opportunities to improve the customer experience and make a real impact

**Skills & Experience**
- Customer service experience - face to face or over the phone
- Paint knowledge or a passion for the DIY industry
- Excellent written and verbal communication skills
- Strong computer literacy skills

As a member of our team, you'll unleash your potential, grow, achieve and thrive with us.

We offer a fast-paced work environment that values collaboration, rewards high-performance, and inspires innovation.

But it's not just about the work - it's also about the people.

At DuluxGroup, we foster a culture of inclusion, diversity, and flexibility. We care about your wellbeing, and we prioritise your safety in everything we do. You'll work alongside people who value your unique perspectives and contributions.

If you're ready to join a compassionate and collaborative workplace, your opportunity starts here.

**Benefits**
- Opportunities to work flexibly at all stages of your career
- Enjoy comprehensive, holistic health and well-being support, including our Wellbeing Hub and full EAP support
- Let us cover the gap for you, employees with private health insurance extras cover can claim up to $1000 out of pocket gap costs annually
- Give back to the communities in which we live and work, with our “Community Action Day” and other programs
- Market leading Learning and Development initiatives and genuine career pathways to accelerate your growth
- 20 weeks paid parental leave (primary carers) and 2 weeks paid partner leave available from the first day you start working with us.
- Feel truly valued through our employee recognition programs
- Enjoy generous discounts on DuluxGroup products and through our corporate partnerships

**Realising your full potential starts here**

At DuluxGroup, we believe in the power to 'Imagine a better place', and we want you to be a part of it

You'll work with iconic, trusted household brands with a 100+ year history, have the stability of working for a global company and your work will have a real impact. Join us and be part of our growth trajectory as we continue to expand our business globally and innovate in our industry.

DuluxGroup is made up of six main business areas comprising of 50 well recognised brands.

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