Guest Service Agent

4 weeks ago

Sydney, Australia Stamford Hotels & Resorts Full time

**Job No**: STAM2024301080
**Location**: Sydney CBD
About Sir Stamford at Circular Quay
Stamford Hotels and Resorts is part of the Stamford Group and manages the Group’s portfolio of luxury premium hotels located in Australia. The hotel portfolio consists of over 1800 rooms and 1000 employees. In addition to the hotels, the Stamford Group owns a portfolio of premium commercial office properties internationally and is involved in the development of high-end luxury residential units in Australia.
At Stamford Hotels and Resorts, we understand that our people are our greatest asset. We strive to retain, develop and reward passionate and success-orientated professionals at all levels. In our pursuit for excellence, we encourage entrepreneurial thinking, challenge the status quo, and inculcate a sense of ownership while fostering an environment of transparency, collaboration, respect and integrity among our employees, business partners and the larger community.
**The Role**:
We are currently seeking an enthusiastic and guest-focused casual Guest Service Agent that will also be able to assist our Concierge Team as a Porter.
You will be an integral part of our dynamic Front Office Team at Sir Stamford at Circular Quay and have full responsibility to provide the highest level of guest service throughout every interaction with our guests.
Key responsibilities and tasks consist of, but are not limited to:
Provide efficient and professional service and ensure a smooth check in and check out process for guests
Give a friendly welcome every time a guest comes past the reception desk
Prepare group arrivals under the supervision of the senior receptionist
Report any complaints or suspicious actions to the Assistant Manager on duty or the Front Office Manager
Endeavour to sell rooms and other Hotel facilities whenever possible
Attend to car park charges and validations ensuring all are correct
Assisting with guest enquiries and storing guests’ luggage.
**To be successful in this role, you will require the following**:
Previous hotel experience is highly desirable
Must be proficient in Microsoft Office programs
Knowledge of a reservations system, Opera is an advantage
Strong accuracy and attention to detail
Knowledge of Sydney and surrounding areas including restaurants, bars and attractions
Excellent customer service skills
Ability to meet the physical demands of the position (e.g. lifting luggage)
Ability to foster team spirit with a positive and 'can do' attitude

**Benefits**:
Great employee discount on food & beverage at all Stamford Hotels & Resorts
Dry cleaning for uniform
Free duty meals
Learning and development opportunities
How to Apply
If this is the challenge you are looking for and if you have a passion for the Hospitality Industry, please apply.
Stamford Hotels and Resorts is an Equal Opportunity Employer.
The successful applicant must hold or be willing to obtain a National Police Clearance.
sscq

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