Regional Service Field Support Officers

7 months ago

Sydney, Australia Australian Government - Department of Climate Change, Energy, the Environment and Water Full time

APS 6 - $88,408 - $100,378 per annum plus superannuation
- Information and Communications Technology Division
- Brisbane, QLD,Canberra, ACT,Darwin, NT,Kakadu National Park,Melbourne, VIC,Sydney, NSW
- Join a growing ICT Support team to lead the transformation of DCCEEW ICT
- Flexibility to provide work/life balance
- Development opportunities and a dynamic environment

**Who we are**

The ICT Operational Services & Infrastructure Branch is responsible for ensuring the Department has a dependable, secure and integrated information environment capable of supporting its operational and policy needs.

The ICT Service Operations team performs management, service delivery and support of the Departments ICT systems and processes, based on best practice approach to ensure continuity of services.

**The Job**
- Technical Support:

- Provide expert technical support to end-users, resolving hardware and software issues efficiently.
- Field Assistance:

- Conduct on-site visits to resolve complex IT problems, ensuring mínimal disruption to operations.
- Troubleshooting:

- Diagnose network and system problems, implementing solutions in a timely manner.
- Incident Management:

- Manage and document IT incidents, ensuring compliance with organizational protocols.
- User Training:

- Deliver training sessions to improve end-users' IT proficiency and awareness.
- Hardware/Software Upkeep:

- Maintain and update hardware, software, and peripheral devices, ensuring optimal functionality.
- Security Compliance:

- Ensure compliance with cybersecurity policies and protocols, safeguarding sensitive information.
- Documentation:

- Maintain comprehensive records of service requests, resolutions, and technical documentation.
- Inventory Management:

- Oversee IT asset inventory, tracking equipment, and ordering replacements as needed.
- Collaboration:

- Collaborate with other IT teams to support technology initiatives and projects.

**What we are looking for**

**Knowledge and experience**
- Technical Proficiency:

- In-depth knowledge of IT hardware, software, and networking systems, including the ability to troubleshoot complex technical issues.
- Field Experience:

- Proven experience in providing on-site support and resolving IT problems in a regional or field setting.
- Incident Management:

- Demonstrated ability to manage and document IT incidents, following organizational protocols and best practices.
- User Training:

- Experience in conducting effective training sessions to enhance end-users IT skills and awareness.
- Cybersecurity Awareness:

- Strong understanding of cybersecurity principles and the capability to implement and enforce security measures.
- Documentation Skills:

- Proficiency in maintaining accurate records, including service requests, resolutions, and technical documentation.
- Teamwork:

- A track record of collaborating effectively with cross-functional IT teams, contributing to a cohesive working environment.
- Adaptability:

- Proven ability to adapt to rapidly evolving technology and business needs while ensuring continuous service excellence.
- Time Management:

- Strong organizational skills for efficient management of multiple service requests and deadlines.

**Skills and capabilities**
- Effective Communication:

- Exceptional communication skills with the capacity to translate complex technical language into user-friendly terms when dealing with end-users.
- Customer-Centric Approach:

- Demonstrated dedication to providing exceptional customer service and a solution-focused attitude when addressing end-users needs.
- Problem Solving:

- Proficiency in identifying and solving complex IT issues efficiently to minimize disruptions.
- Cybersecurity:

- The ability to implement and maintain cybersecurity best practices, ensuring the safety and integrity of IT systems and data.
- Technical Documentation:

- Proficient in creating and maintaining detailed technical documentation, facilitating efficient service delivery.
- Collaborative Spirit:

- Strong teamwork skills and an eagerness to work harmoniously with other IT teams to support initiatives and projects.
- Adaptability:

- A willingness to adapt to the changing technology landscape and a proactive approach to staying current with IT trends.

**Desirable qualifications**
Experience in ICT support

**Eligibility and other requirements**

**Citizenship -** To be eligible for employment with the Department of Climate Change, Energy, the Environment and Water you must be an Australian citizen.

**Security Clearance - **This position requires a Baseline Vetting security clearance. You will be required to obtain and maintain a clearance at this level.

**For additional information, please read the Job Description below.

  • Field Service Supervisor

    8 months ago

    Sydney, Australia Vertiv Group Corp Full time

    **Who we are**: Nearly all aspects of our lives involve the use of technology. It is how we work and play and do anything in between. This connectivity or use of data is built into the very fabric of our society. It is vital to human progress. Vertiv believes there is a better way to meet this accelerating demand for data — one driven by passion and...

  • Field Officer

    7 months ago

    Sydney, Australia Downer Group Full time

    **Skilltech**, a division of the Downer Group, is one of Australia's largest providers of metering services. We provide over 50 million meter readings and associated services for water, electricity and gas meters for government, utilities and corporations across Australia each year. An opportunity has become available for **Customer Field Officer** to join...

  • Field Specialist

    4 days ago

    North Sydney, Australia Service Stream Full time

    Primary Location North Sydney - Service Stream Job Description Summary An exciting opportunity has arisen for a Field Specialist to join Service Stream in our North Sydney office. About the Role Service Stream’s Telecommunications division are currently seeking a Field Specialist to join our ODM (On-Demand Module) team. Reporting directly to the Senior...

  • Field Operations Support Officer

    3 days ago

    Sydney, Australia Gilbarco Full time

    We’re looking for a new team member to join our incredible Customer Operations + Processing Support (COPS) Team as a Business Support Officers immediately. The COPS team are the national backbone of our business. Reporting to the Field Operation Support Team Leader, you’ll be responsible for managing end to end Field Operations administrative and support...

  • Field Services Technical Officer 

    7 days ago

    Sydney, Australia Saab Inc. Full time

    Field Services Technical Officer About us Saab Australia is a defence, security and cyber solutions provider, specialising in the development and integration of major defence and security systems. For over 30 years in Australia, we have built a reputation for delivering complex systems integration projects that provide proven and advanced capabilities to...

  • Field Service Technician

    3 weeks ago

    Sydney, Australia Liebherr-Australia Pty. Ltd. Full time

    Driven by growth and an expanding customer base, Liebherr’s Earthmoving division has an opportunity for an experienced and motivated Field Service Technician based in the Nowra region working from your home base. Reporting to the NSW Service Manager, this role is responsible for safe, efficient and compliant diagnostic, maintenance and component...

  • Field Station Officer

    2 weeks ago

    Sydney, Australia University of New South Wales Full time

    **Job no**: 529866 **Work type**: Full Time **Location**: Sydney, NSW **Categories**: Estate / Facilities Management - Employment Type: Full time, continuing - Remuneration: Level 6, from $100,354 + 17% superannuation - Location: Fowlers Gap Research Station, Regional NSW **About UNSW** At UNSW, we pride ourselves on being a workplace where the best people...

  • Customer Service Officer

    7 months ago

    Sydney, Australia Regional Express Full time

    Rex is Australia’s largest independent regional and domestic airline operating a fleet of 61 Saab 340 and 9 Boeing 737-800NG aircraft to 58 destinations throughout all states in Australia. In addition to the airline Rex, the Rex Group comprises wholly owned subsidiaries Pel-Air Aviation (air freight, aeromedical and charter operator) and the two pilot...

  • Field Service Technician

    4 months ago

    Sydney, Australia Liebherr-Australia Pty. Ltd. Full time

    As the customer base continues to grow and expand throughout Australia, Liebherr Maritime Cargo & Construction Division is seeking an experienced and motivated Field Service Technician. Reporting to the Technical Manager this role is responsible for Field Service work on multiple types of cranes including harbour mobile, crawler and gantry cranes, plus...

  • Human Factors Support and Project Officer

    8 months ago

    Sydney, Australia Regional Express Full time

    Expressions of interest are sought for a suitably qualified and highly motivated person to become part of the Regional Express Human Factors Group (comprising of Safety, QA/Compliance, Security and Human Factors training). **Position Responsibilities**: - Support the applicable Group Safety, Group Security and Group Compliance and Quality (QA) Managers and...

  • Field Service Manager

    6 days ago

    Sydney, Australia Asahi Beverages Full time

    **Your Impact** Asahi Beverages is now on the lookout for a Field Service Manager to join our team looking after both regional NSW and regional QLD territories. Based in Wetherill Park, this role will see you be responsible for effectively coordinating and managing a team of contractors that will be servicing and repairing our beverage equipment for our...

  • Field Service Technician

    6 months ago

    Sydney, Australia MULTIVAC Full time

    Sydney, Australien - Festanstellung - Kundendienst - field-service-technician-muau We currently have an exciting opportunity for an enthusiastic, experienced Field Service Technician with a focus on automated packaging and processing equipment. Working as part of our service team, you will be involved in the maintenance servicing, breakdown support and...

  • Field Service Technician

    3 months ago

    Sydney, Australia Liebherr-Australia Pty. Ltd. Full time

    About the Role We have a challenging and rewarding role for a qualified plant or diesel mechanic. Can you work independently and carry out major repairs on earthmoving equipment with mínimal assistance and can diagnose complex faults. Liebherr Earthmoving Division has a new opportunity for an experienced and motivated technician to be based in our Sydney...

  • Customer Service Officer

    7 months ago

    Sydney, Australia Rex (Regional Express) Full time

    Rex is Australia’s largest independent regional and domestic airline operating a fleet of 57 Saab 340 and 10 Boeing 737-800NG aircraft to 56 destinations throughout all states in Australia. In addition to the airline Rex, the Rex Group comprises wholly owned subsidiaries Pel-Air Aviation (air freight, aeromedical and charter operator) and the two pilot...

  • Field Service Technician

    4 days ago

    Sydney, Australia Komatsu Full time

    **The Opportunity**: Due to customer growth, our awesome team at Fairfield are after 4 Field Service Technicians to join the fam to service our clients in the surrounding Sydney region. This position is to provide skilful and efficient maintenance and repair of Komatsu customer equipment and contribute to a professional team environment by ensuring high...

  • Field Service Tech

    6 months ago

    Sydney, Australia Roc Consulting Full time

    GREAT EARNING POTENTIAL - LEARN ON A DIVERSE RANGE OF MACHINERY - GENUINE CAREER SCOPE & UNLIMITED OPPORTUNITY TO ADVANCE WITHIN - YOU WILL HAVE ACCESS TO TIER 1 PRODUCTS WHICH WILL BE A NEEDED SOLUTION **Company**: This company is Australia's leading provider for onboarding scales and weighing technology. They have offices all throughout Australia and are...

  • Field Service Tech

    7 months ago

    Sydney, Australia Roc Consulting Full time

    GREAT EARNING POTENTIAL - LEARN ON A DIVERSE RANGE OF MACHINERY - GENUINE CAREER SCOPE & UNLIMITED OPPORTUNITY TO ADVANCE WITHIN - YOU WILL HAVE ACCESS TO TIER 1 PRODUCTS WHICH WILL BE A NEEDED SOLUTION **Company**: This company is Australia's leading provider for onboarding scales and weighing technology. They have offices all throughout Australia and are...

  • Regional Manager

    7 months ago

    North Sydney, Australia LCA SUPPORT OFFICE Full time

    **Regional Manager - Corporate** We're on the lookout for a **Regional Manager **who is people focused and shares our passion for helping more people feel their version of good. As a** Regional Manager**, you will be predominantly on-road, responsible for leading the performance and operations of the nominated portfolio of one of our corporate clinic...

  • Regional Field Marketing Manager

    4 months ago

    Sydney, Australia Ignition Full time

    **Company Description** Who we are**: Founded in 2013, Ignition is the **leading revenue generation platform for accounting and professional services** businesses to spark greater efficiency and profitability. Ignition automates and optimizes proposals, billing, payments and workflows in a single platform that fits seamlessly into existing technology...

  • Disability Support Officer

    3 months ago

    Sydney, Australia Support Umbrella Group Full time

    **About Us**: Support Umbrella Group, through its subsidiaries iSeekSupport and iSeekCare, is dedicated to providing compassionate, high-quality support services for individuals living with disabilities. We are committed to empowering our clients, promoting independence, and enhancing their overall quality of life. Join a dynamic and caring team that makes a...