Rostering Officer

5 days ago

Gold Coast, Australia Life Without Barriers Full time

**Job no**: 500632

**Employment type**: Casual, Part Time

**Location**: Coffs Harbour & North Coast, Gosford & Central Coast, Newcastle, Maitland & Hunter, Sydney, Wollongong, Illawarra & South Coast, Brisbane, Gold Coast, Cairns & Far North, Adelaide, Hobart, Dandenong, Melbourne, Perth

**Categories**: Administration/Customer Service, Child, Youth & Family

**Rostering Officers - Casual and Part Time opportunities available**
- **Work for a leading social purpose organisation**:

- **Completely remote position working from home**:

- **After hours service, work the times that suit you best**:

- **New service supporting our Child, Youth & Family services nationally**

**About the Organisation**

Every day, Life Without Barriers provides support and care to children and young people, as we work collaboratively with families, carers, and communities, to ensure they have the environment they deserve to grow. With a focus on ensuring safety and respect, this is an opportunity to make a positive and meaningful difference in these young lives and help pave a brighter future.

Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers. Join a community of people dedicated to breaking down barriers.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

**About the Role**

We are excited to launch the next stage in the rollout of our new After Hours Support Service for our Child, Youth and Family Services. The service was created to provide on-call support to our staff and carers who support young people and children in our Out of Home Care Services nationally. As part of this support, we will also provide an after-hours rostering team who will manage any shift changes between the hours of 5pm and 9am weekdays and complete cover over the weekends.

As a Rostering Officer you will work as part of a centralised team to coordinate and optimise the available workforce by utilising rostering and scheduling systems (Microsoft Teams SHIFTs) to best meet client requirements and promote a sustainable workforce. You will be working from home on a rotating roster between the hours of 3:30pm - 12am and 5am - 12pm EST (shift times may vary due to national coverage and time differences)

These roles will be offered as part time and casual contracts to suit people’s preferences and availability.

**Key Responsibilities**
- Fill shifts made vacant by unscheduled leave and in time needs of clients and services outside of regular business hours
- Work with stakeholders to understand Service Agreements and customer needs
- Respond to ad hoc changes required by customers and workers by adjusting schedules and systems and communicating with stakeholders daily
- Develop ‘best fit’ schedules for customers and optimise rosters for workers and the program
- Monitor rosters and schedules to ensure that support is delivered to customers that reflects the customer’s current service agreement
- As required, provide reports to the manager or their delegate
- Comply with all Life Without Barriers policy, code of conduct, procedures and practices, external funding body requirements and legislation.

**Skills & Experience**
- Experience rostering / scheduling under the SCHADS award
- An understanding of delivering residential support services (Out of Home Care or Disability Services advantageous)
- Ability to work autonomously with competing priorities
- Use of Teams Shifts is advantageous or any online rostering tool and ability to pick up systems quickly
- Excellent verbal and written communication skills
- The ability to work collaboratively and in partnership with a range of stakeholders to optimise a best fit workforce for customers

**Benefits**
- Opportunity to work for one of Australia's largest social purpose organisations
- Attractive Remuneration Package including penalty rates and excellent tax benefits
- Fantastic career opportunities
- Work from home with the support of a national team

**How to Apply**

Include your **resume and covering letter in one document**, click ‘Apply’ and follow the prompts.

**Applications close at midnight on Sunday 23**rd** of October**

We are dedicated to playing our part to reduce the spread of COVID-19 and bring continuity of care and support to our clients. With this in mind, if you are successful, we will discuss with you an alternative to a face to face interview.

To be considered for and appointed to a position at Life Without Barriers, you must be fully vaccinated against COVID-19 or hold a valid medical exemption certificate. You wi

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