Indigenous Customer Service Operations Traineeship

3 weeks ago

Sydney, Australia Commonwealth Bank of Australia Full time

Indigenous Customer Service Operations Traineeship - Sydney
- **You are** an Aboriginal and/or Torres Strait Islander looking to kick start a career in technology.
- **We are** an Indigenous Operations Academy in Australia's largest bank committed to creating an inclusive workplace where you can be you.
- **Together we can** support millions of customers and your development to complete an accredited Certificate in Business.

**Do work that matters**

As a **Customer Service Operations Trainee **in the Chief Operations Office Indigenous Academy, you'll be part of a team that is dedicated to running, improving, and transforming the processes that deliver products, services, and productivity benefits to our customers.

You will undertake a 12-month Traineeship, working full time with the opportunity to move to a permanent role at the successful completion of your Traineeship. You'll be supported with on-the-job training complemented by accredited Certificate studies in Business.

**See yourself in our team**

As a Trainee in our Chief Operations Office Indigenous Academy, you'll be completing processes that fulfil critical services to meet the needs of our customers simply and safely. Your responsibilities may include:

- Establishing and discharging of loans.
- Processing payments and grants.
- Communicating with customers and stakeholders.
- Contributing to team meetings.
- Develop accurate reporting and skills in project management.

**We're interested in hearing from people who**
- Have experience working in an energetic environment - previous banking or finance experience isn't required.
- Are capable with MS Office Suite including Outlook, Word, and Excel.
- Have a passion for learning and a growth mindset.
- Are committed to working with a team to meet the needs of our customers while completing a Certificate Qualification.

**While completing your traineeship you'll also have the benefits of**:

- Fortnightly Yarning Circles to connect with peers from the Indigenous Employee Network.
- Additional leave including volunteering leave, cultural leave for attending community commitments, and more.
- Free confidential counselling services for you and your immediate family through the Employee Assistance Program.
- Staff discounts and deals, plus more

So, if you like the look of this job, but don't know if a career in banking is for you, we'd love to have a yarn anyway. You can submit your details to our expression of interest here and we'll be in touch.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 28/04/2024

Job ID REQ190806

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