Customer Service Representative

1 week ago

Newcastle, Australia NSW Government -Service NSW Full time

**Customer Service Representatives**
**Service NSW Grade 3/4**
**Regional North - New England and Upper Hunter NSW**
- This recruitment will be used to fill current vacancies and to create a Talent Pool for temporary/ongoing, full time and part time opportunities that arise over the next 18 months._

**About Service NSW**

Service NSW is a NSW Government executive agency that joined the Department of Customer Service on 1 July 2019. We deliver world-class one-stop-shop services for customers, businesses, and our partner agencies.

At Service NSW, a positive customer experience is our highest priority. We draw on the best in service delivery from the public and private sectors to provide leading customer experiences.

**About the role**

Customer Service Representatives are the face of the organisation and are required to be:

- Passionate about delivering positive face to face customer service experiences and enjoy working in a fast-paced environment.
- Digitally savvy, passionate about driving digital experience and enjoy engaging customers.
- Responsible for processing customer transactions and enquiries using a variety of computer systems as well as resolving customer complaints, whilst maintaining privacy requirements.
- Comfortable working to KPI’s achieving individual and team goals.

**To be successful in this role you will have**:

- Customer service experience.
- Dealing with customers in a fast-paced environment.
- Exceptional communication skills.
- Ability to read and adapt to different customer interactions.
- High attention to detail.
- Handling information with accuracy.
- Strong computer skills and ability to operate several computer systems.

**Locations**
***
This recruitment covers Service Centre locations across the north coast area of regional NSW, including Muswellbrook, Singleton, Tamworth, Armidale, Glen Innes, Inverell and Tenterfield.

**Hours of Work**

Flexibility is required to work on a rotating roster between the Service Centre’s operational hours which may include Saturdays. To find out more information about the hours of each centre visit **Service NSW.**

Full time: 35 hours per week & part time: 20 hours per week across a 5-day roster.

**Salary**

Service NSW Grade 3/4 - base salary for this role ranges between $62,998 - $76,825 (pro-rata) plus employer's contribution to superannuation.

**To apply**
- List your preferred working location when prompted

**Further Information**

**Working at Service NSW**

At Service NSW we deeply value our customers and our team mates. We are an inclusive, diverse, caring and respectful team and a place where everyone can bring their whole self to work.

We pay our respects to Aboriginal and Torres Strait Islander peoples and Elders past, present and emerging and acknowledge the traditional custodians of the land, waters, culture and community we walk, work and live.

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**Our Commitment to Diversity, Inclusion & Flexibility**

We are committed to diversity, inclusion, and new ways of working.

We understand that there are different ways of getting the job done and offer flexible working arrangements where and when possible.

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