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Customer Engagement Representative

2 weeks ago

Newcastle, New South Wales, Australia Prospa Advance Pty Limited Full time

Become a Part of Prospa Advance Pty Limited's Success Story

As a Sales Development Representative, you'll play a vital role in driving commercial results and exceeding key activity and performance metrics at Prospa Advance Pty Limited. Our team is passionate about supporting small businesses and empowering them to reach their full potential.

Your Key Responsibilities:

  1. Making high-volume outbound customer engagements to identify business owners' needs and requirements
  2. Supporting GTM with inbound customer enquiries to deliver exceptional customer service and drive commercial results
  3. Collaborating with internal stakeholders to create value and achieve outstanding outcomes for Prospa Advance Pty Limited and our customers
  4. HAVING DETAILED CONVERSATIONS WITH BUSINESS OWNERS TO DRIVE COMMERCIAL RESULTS
  5. Exceeding key activity and performance metrics

Requirements and Qualifications:

  • A customer-focused approach with a strong commitment to delivering excellent service
  • Professional with problem-solving mindset and excellent communication skills
  • Ability to thrive in changing environments and adapt to ambiguity
  • Detail-oriented with strong time management and organizational skills
  • Previous experience in fast-paced, high-volume phone-based customer service or sales roles is advantageous

About Prospa Advance Pty Limited:

We're a certified Great Place to Work and recognized as a Best Workplace for Women, Best Workplace in Technology, and Best Workplace in Australia. We celebrate diversity in people and ideas, fostering a collaborative, inclusive, and respectful environment where we celebrate who you naturally are.