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Analyst, Digital Analytics

2 months ago

Sydney, Australia Insurance Australia Group Full time

Create an impact as a **Digital Analytics Analyst.**

**Your Role**

The purpose of the role and your unique contribution is to utilise digital analytics to enable consistent reporting, better understanding of customer behaviour and inform digital product development and optimisation.

Key responsibilities include:

- Leveraging digital analytics expertise to enhance data and reporting roadmaps for better alignment and faster delivery, while supporting digital customer experience teams and aiding marketing and distribution.
- Maintaining an overview of digital performance in relation to operational and portfolio metrics, contributing to tagging requirements, and aligning reporting to integrate key digital metrics into broader performance reporting.
- Collaborating with business units and technical teams to address their needs, fostering connections through team rituals to promote a positive culture and enhance business and analytical skills.
- Maintaining advanced data analytics standards and defining success metrics for business initiatives in line with best practices in analytics.

**About You**
- Prior experience in digital analytics
- Knowledge of digital analytics tools such as Adobe Analytics and Google Analytics
- Ability to synthesise data and information, linking to digital customer experience to produce actionable business insights.
- Strong interpersonal and communication skills, with a proven ability to collaborate effectively with both technical and non-technical stakeholders, ensuring alignment with business objectives.
- Tertiary qualifications in Business, Economics, Statistics / Analytics, Finance or related field.

If you are a Retail Insurance Australia team member, please remember to complete your EOI form as part of this process.

**Applications close on Tuesday, 19 November 2024 at 23:59pm.**

**About Us**

IAG is the largest general insurance group in Australia and New Zealand. We’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest.

You’ll know our brands - NRMA Insurance, CGU, WFI, ROLLiN’, AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.

We celebrate unique viewpoints shaped by life experiences, cultures and passions. We expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.

We’re also guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses and communities. Collaborating on Indigenous-led solutions that enable growth, develop resilience and create meaningful change.

We're passionate about social issues, walk the talk on sustainability and strive to do more than standard on things that matter, including women in senior leadership, Indigenous empowerment and creating inclusive environments. We're committed to being a safe and supportive workplace for all our employees. We do this because we’re ready for you.

**All this shows up in what we offer**:

- Grow your financial future with 13% superannuation as standard
- Flexibility through a program called MyFlex - supporting you to live life to the full
- Welcome Back cash bonus when returning from parental leave
- Partner discounts on every day and special occasion items
- Join great employee network communities