Technical Support Officer

3 months ago

Sydney, Australia NSW Police Force Full time

**Computer System Officer Level 3**:

- **Temporary, Full-Time up to 12 months**:

- **Parramatta**

**About us**

The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.

**About the role**

We have an opportunity for a **Technical Support Officer** to be part of our Microsoft Infrastructure Platform, Technology & Communication Services Command. The Technical Support Officer provides broad-ranging support to users, undertake hardware engineering and software configuration activities, troubleshoots and resolves issues across NSWPF ICT environment.

For more information on this role (e.g. essential requirements, key accountabilities and capabilities required for the role), **click here (add link to RD)** to view the role description.

**What we can offer you**

At NSWPF our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join the NSWPF include:

- competitive salary;
- flexible work options
- annual leave loading;
- corporate wellbeing programs including seminars and the Fitness Passport;
- free annual influenza vaccination;
- salary packaging options via superannuation contributions or a novated vehicle lease;
- convenient location for public transport and to shops etc;
- in-house gym facilities.

**How to Apply**

Applications can only be submitted electronically via the I Work for NSW website.

To be considered for this role, attach a cover letter (2 pages maximum) and an up-to-date resume that clearly details your skills & experience as relevant to this role.

Please do not attach copies of qualifications, certificates or documentation (other than what has been requested) - you can bring these if called for interview.

**Target Question 1**:
You will be working and supporting end users with many technologies such as Microsoft 365, Configuration Manager, Exchange online, Teams. Can you describe a situation where you successfully managed a modern workplace environment?. Please include details on how you handled various aspects such as user support, system updates, security, and compliance. What strategies did you implement to ensure smooth operations.

**Target Question 2**:
Can you describe the toolsets you have utilized to manage a workplace environment, including both technical and service management tools? Please demonstrate your understanding of these tools and how you have effectively used them in your role.

If you require any further information about this opportunity, please contact the hiring manager **Simon Skene via **0438 298 005**
- an Australian Citizen;
- a permanent resident of Australia; or
- a New Zealand citizen.

**Our commitment to Diversity**:
The NSW Police Force is a proud employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees. Differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.

This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.

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