Community Engagement Manager

2 months ago

Melton, Australia True Hands Full time

True Hands Home Care and Disability services is seeking to employ a bright, Visionary, competent and organized Community Engagement Manager for our new **Melton & Wyndham Vale** **Office.**

**About You**:
This role is ideal for Someone that is looking to work for a progressive company. who would like to use their customer service skills, creativeness and Big Ideas to develop a business growth strategy for our Brand-new SDA houses in Melton, Wyndham Vale, Tarneit and Thornhill Park.

**Responsibilities**:

- Engage with clients to complete the onboarding process including assessing available funding, completing Service Agreements and other required paperwork.
- Excellent customer service, always seeking new ways to engage and provide exceptional customer service
- Strong Referral connections including referrals direct from clients/carers or guardians, support coordinators and other businesses maintaining strong relationships
- Local Area Knowledge
- Market Knowledge
- Using your skills to create documents and reports, and record and analyse data relevant to service delivery.
- Always ensure organisational compliance, in-line with industry and organisational policies and procedures.
- Promoting the business and seeking new clients, networking.

**To be successful in this role you will have**:

- Customer service skills demonstrated by experience
- Excellent problem-solving and initiative, the ability to be flexible in thinking
- Strong communication skills, both oral and written
- Good listening skills and the ability to build meaningful relationships
- Good Area Knowledge
- Ability to effectively manage client and stakeholder expectations
- High-level report writing skills
- Client Database Systems experience
- Strong Referral and Sales knowledge
- Sound understanding of NDIS price guide, completing schedule of support agreements and tenancy agreements.

**Mandatory Qualifications for this role**:

- NDIS Worker Screening Clearance
- Current Driver’s Licence
- Working with Children check
- Current police check

**Job Type**: Part-time

**Salary**: $45.00 - $47.00 per hour

**Benefits**:

- Company car

Schedule:

- 8 hour shift

Supplemental pay types:

- Annual bonus
- Commission
- Performance bonus

Ability to commute/relocate:

- Melton, VIC: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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