Allied Health Medical Receptionist

2 weeks ago


Liverpool, Australia Flex Allied Health Full time

**About Us**

Flex Elite Allied Healthcare is looking for their next receptionist/administration superstar

Having celebrated our 5th birthday this year, we have been providing the highest quality and accessible healthcare to our local community. As an Allied Health Clinic, we see a range of wonderful people wanting to improve their quality of life from sports injuries, work injuries and NDIS clients.

We have built an amazing work culture where our team supports and encourages one another no matter your role. Customer focused, accountability, passion and integrity are the values that we work by.

**About The Role**

We are looking for a medical receptionist/administrator to join our multi-disciplinary Allied Health Clinic with physiotherapists, speech therapists, a dietitian, podiatrist and psychologist.

As the first point of contact for our clinic, you will be providing exceptional customer service and building strong relationships with our clients in a team of two. As part of admin, you will be passionate about supporting our clinicians and motivated to improve the experience.

You will be supported by both the Practice Manager and Director as well as have regular team meetings to discuss goals and feedback.

You will need to be available to work between Monday - Friday: 8am - 7pm, and Saturday 9am - 1pm on the occasion. We are situated next door to Westfields Liverpool where there are plenty of food options, retails stores and a gym. Parking is available on-site and on the street.

Duties and Responsibilities:

- Meeting and greeting clients in a warm manner
- Answering phone calls, converting leads and helping clients find their healthcare needs
- Confirming appointments via Nookal, SMS and phone calls
- Manage clinician’s schedules and client appointments
- Administrative duties such as data entry into Nookal and scanning documents
- Processing payments; EFTPOS, HICAPS, Medicare and NDIS
- Follow up on overdue accounts
- Handle Inventory Orders
- End of day reconciliations

We are looking for a Full-Time receptionist, but are flexible if you are looking for Part-Time as well.

**About You**
- A warm and caring disposition
- Understand how important our clients are to us
- Have excellent customer service skills and strong communication skills
- Be able to cover staff leave when required
- Able to work autonomously and be proactive
- Excellent organizational skills and demonstrate attention to details
- Possess good computer skills
- Experience with Nookal is an advantage, but not essential
- Experience as an allied healthcare or medical receptionist/administrator is highly desirable, but not essential
- Knowledge of NDIS and Medicare is preferred, but not essential.

Essential:

- Covid-19 vaccination certificate
- Working with Children Check
- Police Check
- NDIS Worker Screen

**Job Types**: Full-time, Part-time, Permanent

**Salary**: $21.00 - $33.00 per hour

Schedule:

- 8 hour shift
- Afternoon shift
- Day shift

**Experience**:

- Medical Reception/Admin: 1 year (preferred)
- Customer service: 1 year (preferred)


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