Customer Service Officer

4 months ago

Moorabbin, Australia Empower Healthcare Full time

Full Time Opportunity based in Moorabbin
- Attractive salary + incentives
- Fantastic office in brand new Morris Moor complex with onsite parking

**The Position**

We are seeking a Customer Service Scheduler to join our team starting immediately. Based at our office in the brand-new Morris Moor complex, this Full Time opportunity forms an important part of our head office team.

Reporting into the Community Support Team Leader, you will be responsible for:

- Liaising with clients/carers to schedule allied health services
- Responding to telephone calls, messages, booking requests and inquiries from clients, carers and internal and external stakeholders regarding cancellations or changes to scheduled services
- Initial administration on AlayaCare for new referrals
- Responding to requests regarding the rostering of client service
- Data entry and general office duties

**Do you have what it takes?**

We are looking for someone with a high degree of initiative, that takes ownership of their work and demonstrates a "can do" attitude. You will have an enthusiastic and proactive attitude, be outcome focused and dedicated to delivering an exceptional service to our clients. You must have:

- Relevant experience in an administration/clerical role
- Good interpersonal skills with the ability to communicate with a wide range of people and groups to ensure delivery of a high level of customer service
- Excellent attention to detail
- Good organisational and administrative skills with the ability to prioritise multiple tasks
- Ability to work effectively as a member of a team and autonomously
- Previous relevant experience working with people affected by frailty and/or disability would be desirable.

**Why you should join our Awesome Team**
- Modern office in brand new Morris Moor complex with onsite parking
- Competitive salary packages that grow as you do
- Employee discount and benefits portal
- Free counselling support through our Employee Assistance Program
- Employee Giving and Volunteer Program

**Our Story**

Changing lives is what we do.

Delivering high quality allied health services is how we do it.

Empower Healthcare was founded in 2016 by two people who were determined to improve the standards of allied health services in residential aged care and knew how to do it. With industry knowledge and an innovative approach, Adam and Matthew set about defining what allied health services can be when quality and person-centred care is placed before all else in healthcare.

The partnership, that merged clinical expertise with business acumen, soon established Empower Healthcare as a leading provider of quality physiotherapy services in residential aged care facilities in Victoria. This success fuelled the expansion of our services within residential aged care, home care and NDIS.

Now offering comprehensive allied health services with more than 180 dedicated and passionate clinicians working in Victoria, Western Australia, New South Wales and Queensland, Empower Healthcare is growing and taking our unique approach with us.

A lot has changed over the years but not our commitment to the highest quality care, delivered by expert clinicians, aimed at improving the independence and quality of life of our clients
- helping our clients live their lives the way they want to.

If you are looking to work with a quality driven flexible organisation that supports and values their team, then this role is perfect for you

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